Crystal Travier
Temple
Summary
Business office manager specializing in compliance monitoring and financial planning. Demonstrated success in streamlining operations and improving communication, resulting in enhanced efficiency in office management and customer service.
Overview
3
3
years of professional experience
Work History
Business Office Manager
Touchstone Communities®
Temple
12.2022 - 09.2025
- Managed daily operations of business office functions.
- Monitored compliance with regulatory requirements and standards.
- Collaborated with departments to streamline communication channels.
- Assisted in budgeting and financial planning activities for operations.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Answered phones promptly and directed calls appropriately.
- Handled confidential company information in accordance with established protocols.
- Ordered supplies when necessary to keep the office running smoothly.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Organized filing systems for easy retrieval of documents.
- Monitored office inventory to maintain supply levels.
- Reviewed invoices for accuracy to identify cost savings.
- Implemented policies and procedures to ensure compliance with local regulations.
- Ensured that all office equipment was maintained properly.
- Managed office budget and ensured accurate financial records were kept.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of customer accounts and transactions.
- Enhanced office environment to ensure a safe, clean, and productive workplace for all employees.
Admissions Director
Touchstone Communities®
Temple
05.2022 - 12.2022
- Facilitated resident admissions by managing inquiries, conducting tours, and planning logistics.
- Developed optimal occupancy levels and maintained quality census mix.
- Screened telephone inquiries, gathered necessary information, and accepted reservations for admissions.
- Conducted tours and pre-admission interviews, explaining facility services to prospective residents and families.
- Collaborated with business office and nursing director on admission-related matters.
- Maintained accurate records of bed availability within the facility.
- Participated in admission processes including assessments, rate negotiations, and benefit verifications.
- Explained required documentation, contracts, and policies to residents or representatives.
Education
Bachelor of Arts - Bachelor of Arts
Chicago State University
Chicago, IL06-2008
Associate of Applied Science - Teacher Aide / Child Development
South Suburban College of Cook County
South Holland, IL12-2000
Skills
- Office management and administration
- Financial planning and budgeting
- Compliance monitoring and reporting
- Customer service excellence
- Invoice processing and management
- Office inventory oversight
- Report and document preparation
Timeline
Business Office Manager
Touchstone Communities®
12.2022 - 09.2025
Admissions Director
Touchstone Communities®
05.2022 - 12.2022
Bachelor of Arts - Bachelor of Arts
Chicago State University
Associate of Applied Science - Teacher Aide / Child Development
South Suburban College of Cook County