Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Trevino

Mansfield

Summary

Dynamic retail professional with extensive experience at PetSmart Charities, excelling in store operations and customer service. Proven track record in inventory management and sales analysis, driving significant improvements in operational efficiency. Adept at conflict resolution and team leadership, fostering a collaborative environment to enhance overall performance.

Overview

16
16
years of professional experience

Work History

Assistant Store Leader

PetSmart Charities
Duncanville
09.2024 - Current
  • Main responsibilities:
    • Opening/closing store.
    • Opening/closing registers.
    • Scheduling/payroll.
    • Ordering store supplies.
    • New hire onboarding.
    • Handle customer complaints with urgency.
    • Check/review sales, develop action plans.
    • Invantory adjustments.
    • Working truck/ overstock.
    • Updating/reset POGs.
    • Leader/team huddles.
    • Check/answering Emails.

    Other responsibilities:

• Support in grooming salon.
• Support in Receiving/cleaning animals.
• Support in Receiving/cleaning fish.
• Support in price changes.
• Reconciling expenses.

Selling Experience Leader

Petco
Midlothian
11.2022 - 09.2024
  • Main responsibilities:
    • Opening/closing store.
    • Opening/closing registers.
    • Scheduling/payroll.
    • Ordering store supplies.
    • New hire onboarding.
    • Handle customer complaints.
    • Check/review sales, develop action plans.
    • Invantory adjustments.
    • Working truck/ overstock.
    • Updating/reset POGs.
    • Leader/team huddles.
    • Check/answering Emails.
    • Weekly conference calls.

    Other responsibilities:
    • Support in Receiving/cleaning animals.
    • Support in Receiving/cleaning fish.
    • Weekly water tests.
    • Support in grooming salon.
    • Support in price changes.
    • Reconciling expenses.

Team Leader

Walmart
Mansfield
05.2009 - 09.2022
  • Seasonal sales team lead
    Over All Departments :
    • Toys
    • Garden Center
    • Seasonal Department.

    Main responsibilities:
    • Opening/closing registers.
    • Scheduling.
    • New hire onboarding.
    • Handle customer complaints.
    • Check/review sales, develop action plans.
    • Invantory adjustments.
    • Working truck/ overstock.
    • Updating/reset POGs.
    • Check/answering Emails.

    Other responsibilities:
    Toys specific:
    • Build and display bikes.
    • Continuous resets on POGs with every season and event.
    Seasonal specific:
    • Continuous resets on POGs with every season and event.
    • Continuous facing/restocking.
    Garden center specific:
    • Building/stocking grills.
    • Building/stocking patio furniture.
    • Care for plants.
    • Receiving /stocking plants.

    General merchandise team lead
    Over All Departments :
    • Hardware
    • Fabrics
    • Crafts
    • Sporting Goods.

    Main responsibilities:
    • Opening/closing registers.
    • Scheduling.
    • New hire onboarding.
    • Handle customer complaints.
    • Check/review sales, develop action plans.
    • Invantory adjustments.
    • Working truck/ overstock.
    • Updating/reset POGs.
    • Check/answering Emails.

    Other responsibilities:
    Hardware specific:
    • Managing paint mixing machines.
    • Ordering appropriate mixing colors.
    Fabrics specific:
    • Cutting fabrics.
    • Maintain cut scraps.
    Sporting goods specific:
    • Selling ammo.
    • State regulation Applications for selling fire arms.
    • Selling fire arms.

Education

High School Diploma -

Alvarado High School
Alvarado, TX

Skills

  • Store operations
  • Payroll administration
  • Inventory management
  • Customer service
  • Sales analysis
  • Visual merchandising
  • Conflict resolution
  • Supply ordering

Timeline

Assistant Store Leader

PetSmart Charities
09.2024 - Current

Selling Experience Leader

Petco
11.2022 - 09.2024

Team Leader

Walmart
05.2009 - 09.2022

High School Diploma -

Alvarado High School
Crystal Trevino