Crystal Turner
Decatur,GA
Summary
Expert in managing accounts receivable, verifying insurance, and resolving discrepancies. Experienced with managing insurance claims and resolving complex cases. Track record of excellence in customer service and teamwork.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Northlake Family Dentistry
Tucker, GA
04.2024 - Current
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and checking out.
- Resolved customer problems and complaints, collect payments, and update relevant information.
Billing Specialist
Atlanta Perinatal Associates
Atlanta
03.2022 - 04.2024
- Identified, researched, and resolved billing and claims variances to maintain system accuracy.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Generated monthly billing and posting reports for management review.
- Reconciled accounts receivable to general ledger.
- Skilled at working independently and collaboratively in a team environment.
Accounts Receivable Associate
Shurett Dental Group
Conyers, GA
10.2019 - 03.2022
- Maintained accurate billing system and accounts receivable records, ensuring financial integrity.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and claims.
Front Desk Receptionist and Accounts Receivables
Dental One Associates
Atlanta, GA
12.2011 - 09.2019
- Managed patient check-ins and coordinated scheduling, ensuring timely and accurate appointment confirmations.
- Processed insurance claims and performed essential administrative tasks, maintaining efficient front desk operations.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Bachelor - Business Administration
Strayer University
Lithonia, GA09.2023
Diploma - Technology
South Atlanta High School
Atlanta, GA01.2004
Skills
- Customer Service
- Computer Skills
- Communication
- Problem Solving
- Ability to Work Independently
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Time Management
- Payment Reconciliation
- Detail-oriented
- Understanding Of Insurance Guidelines
- Bookkeeping
- Billing and Invoicing
Timeline
Front Desk Receptionist
Northlake Family Dentistry
04.2024 - Current
Billing Specialist
Atlanta Perinatal Associates
03.2022 - 04.2024
Accounts Receivable Associate
Shurett Dental Group
10.2019 - 03.2022
Front Desk Receptionist and Accounts Receivables
Dental One Associates
12.2011 - 09.2019
Diploma - Technology
South Atlanta High School
Bachelor - Business Administration
Strayer University