Crystal Velasquez
Bellflower,CA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
American Guard Sevices
Los Angeles, CA
06.2024 - 04.2026
- Supported payroll operations by assisting with processing and maintaining accurate records.
- Set up new hire paperwork according to company standards.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained and updated daily schedules using scheduling software while supporting staffing coverage needs.
- Maintained confidentiality of sensitive information.
- Managed customers email inquiries on behalf of the executive, ensuring timely and professional responses.
- Efficiently onboarded candidates for new contracts in a timely manner.
- Conducted new hire orientation, delivering presentations on company policies and procedures.
- Hired and selected qualified candidates with strong backgrounds and experience for special coverage and new contracts.
- Assisted the HR department with employee matters, including FMLA and related leave processes.
Recruiter
American Guard Services, Inc
Gardena, CA
12.2022 - 06.2024
- Developed job descriptions and postings to attract qualified candidates using platforms such as Indeed and LinkedIn.
- Managed candidate communication from initial contact through offer stage.
- Organized and supported job fair events to expand outreach and attract diverse talent pools
- Conducted reference checks, background screenings, and pre-employment verifications.
- Screened resumes, conducted phone interviews, and managed candidate pipelines.
- Communicated job duties, compensation, and benefits to candidates.
- Evaluated applications and qualifications to support hiring decisions.
- Trained and mentored junior recruiters on sourcing and interviewing strategies.
- Assisted executives, managers, and various departments with hiring for administrative roles.
Front Office Receptionist
American Guard Services, Inc
Gardena, CA
06.2022 - 12.2022
- Welcome guests as they arrive at the office.
- Handle incoming phone calls, take messages, and transfer calls to the appropriate person or department.
- Provide basic and accurate information in-person and via phone/email.
- Assist with recruiting, scan and upload documents and other paperwork into the companies database management system.
- Accurately entering and updating employers information in the companies database, and ensuring records are complete and up to date.
- Monitor and control access to the building, ensuring only authorized individuals enter.
- Managed multi-line phone system and handled incoming calls efficiently.
- Processed incoming and outgoing mail and packages daily.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
Dispatcher
American Guard Services, Inc
Gardena, CA
02.2021 - 06.2022
- Managed a large volume of phone calls.
- Responded to staff inquiries, issues, and requests from assigned post locations in a timely matter.
- Tracked employee clock-in and clock-out times nationwide.
- Maintained regular communication with post locations to ensure security officer coverage.
- Ensured all shifts were fully staffed and resolved coverage issues as needed.
- Maintained accurate records of dispatch activities and communications.
- Documented and reported incidents, accidents, and follow-up actions.
- Trained new dispatchers on protocols and emergency response procedures.
- Assisted clients with service inquiries and resolved scheduling conflicts promptly.
- Updated field supervisors on open shifts and provided route details.
Security Officer
American Guard Services, Inc
Gardena, CA
03.2020 - 02.2021
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Collaborated with local law enforcement during incidents or investigations.
- Adhered to post orders while maintaining a visible presence around the property.
Education
High School Diploma -
Bellflower High School
Bellflower, CASkills
- Bilingual
- Payroll Support
- Time management
- Team collaboration
- Conflict resolution
- Scheduling Coordination
- Onboarding Coordination
- Job posting
- Prioritization Skills
- Microsoft Excel
- Job fair coordination
- Employee training
- Problem solving
- Data entry
- Customer service
- Multitasking abilities
- Problem-Solving Skills
- Attention to Detail
- Interviewing skills
Languages
Spanish and English
Timeline
Administrative Assistant
American Guard Sevices
06.2024 - 04.2026
Recruiter
American Guard Services, Inc
12.2022 - 06.2024
Front Office Receptionist
American Guard Services, Inc
06.2022 - 12.2022
Dispatcher
American Guard Services, Inc
02.2021 - 06.2022
Security Officer
American Guard Services, Inc
03.2020 - 02.2021
High School Diploma -
Bellflower High School