Crystal Velazquez
Care Coordinator
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Dispatcher/Remote
Drip Hydration/ULS
Remote, CA
01.2020 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Received new orders, prepared documentation, and assigned personnel.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Phlebotomist/Patient Care Coordinator
ULS All Care
Corona, CA
10.2017 - Current
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Manager
Boost Mobile
Corona, CA
08.2012 - 05.2017
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
License - Phlebotomy
Health Staff Institute
Corona, CA 06.2017 - 08.2017
Skills
Client Service
undefinedTimeline
Dispatcher/Remote
Drip Hydration/ULS
01.2020 - Current
Phlebotomist/Patient Care Coordinator
ULS All Care
10.2017 - Current
License - Phlebotomy
Health Staff Institute
06.2017 - 08.2017
Manager
Boost Mobile
08.2012 - 05.2017
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