Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CRYSTAL WATERS

Amherst

Summary

Dependable Certified Pharmacy Technician and, full time university student effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
11.2023 - Current
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
  • Worked with insurance companies to process claims, resolve problems and obtain payments
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information
  • Transmitted claims to insurance companies for payment and reconciled EOBs
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.

Customer Service Associate

Walmart
06.2020 - 10.2023
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
  • Trained new hires on products and services, best practices and protocols to reduce process gaps
  • Processed documentation and troubleshot discrepancies to build client rapport

Education

Anthropology

University At Buffalo
Buffalo, NY
06.2027

High School -

Middleburgh CSD
Middleburgh, NY
06.2022

Skills

  • FDA Compliance
  • Pharmacy Operations
  • Aseptic Techniques
  • Relationship Building
  • Prioritizing and organization
  • Workflow optimization
  • Medical Documentation
  • Detailed-Oriented
  • Insurance billing

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Timeline

Certified Pharmacy Technician

Walmart
11.2023 - Current

Customer Service Associate

Walmart
06.2020 - 10.2023

Anthropology

University At Buffalo

High School -

Middleburgh CSD

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