Crystal West
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Arise Platform
01.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Quality Assurance Analyst
Ciox Healthcare
01.2018 - 12.2021
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
Education
Bachelor of Science - Health Administration
University of Phoenix
Atlanta, GASkills
- Appointment Scheduling
- Data Collection
- Call Management
- Data Entry
- Information Security
- Scheduling
- Client Relations
- Recordkeeping Strengths
- Customer Relationship Management (CRM)
Affiliations
- Dream center church of Atlanta
Timeline
Customer Service Representative
Arise Platform
01.2021 - Current
Quality Assurance Analyst
Ciox Healthcare
01.2018 - 12.2021
Bachelor of Science - Health Administration
University of Phoenix
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