Crystal Whitman
Phoenix
Summary
Dedicated server with a strong focus on exceptional customer service, multitasking, and guest relations management. Proven ability to enhance the dining experience and foster team development in fast-paced environments.
Energetic and adaptable professional with extensive experience in the hospitality industry. Skilled in delivering outstanding guest experiences and training staff to uphold service excellence. Committed to maintaining operational efficiency and fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
Server
Casino Arizona at Talking Stick Resort
Scottsdale, AZ
03.2019 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Collaborated with kitchen staff to maintain timely food service and quality standards.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing dining experience.
- Trained new servers on restaurant protocols and menu offerings, fostering team development.
- Monitored inventory levels, assisting in ordering supplies to maintain operational efficiency.
- Resolved guest complaints promptly and professionally, strengthening customer relations and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess
Casino Arizona at Talking Stick Resort
Scottsdale, AZ
03.2019 - 08.2022
- Greeted and seated guests, ensuring a welcoming atmosphere and positive first impression.
- Managed reservations and waitlists efficiently using advanced booking systems.
- Collaborated with kitchen and service staff to coordinate timely guest seating and dining experiences.
- Trained new host staff on procedures, customer service standards, and reservation management systems.
Customer Service Representative
Circle K
Phoenix, AZ
07.2018 - 10.2018
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Managed transactions efficiently using point-of-sale systems to ensure smooth operations.
- Collaborated with team members to maintain inventory levels and ensure product availability.
- Trained new staff on customer service protocols, enhancing overall team performance and service quality.
Education
Associate of Arts - Business
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05.2018
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05.2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Service prioritization
- Guest relations management
- Point of sale operation
- Reliable and responsible
- Adaptable and flexible
- Multitasking
Timeline
Server
Casino Arizona at Talking Stick Resort
03.2019 - Current
Hostess
Casino Arizona at Talking Stick Resort
03.2019 - 08.2022
Customer Service Representative
Circle K
07.2018 - 10.2018
Associate of Arts - Business
Maricopa Community Colleges, Phoenix College
GED -
Maricopa Community Colleges, Rio Salado Community College