CRYSTAL WIGFALL
Germantown,MD
Summary
Experienced executive assistant with a strong drive and resourcefulness, offering over 5 years of expertise in supporting high-achieving executives. Known for providing precise and well-organized assistance, consistently meeting professional needs with exceptional attention to detail. Thrives in fast-paced and dynamic environments, successfully managing high-volume workloads while adapting quickly to changing demands.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Calix, Inc.
01.2022 - 09.2024
- Supported General Counsel and Vice President of Corporate Strategy in daily operations, managing calendars, travel, and expenses
- Prepared and edited executive correspondence, reports, and presentations
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Liaised between executives and departments, enhancing communication
- Handled confidential and sensitive information with discretion and tact.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Improved administrative procedures, boosting efficiency
- Assisted with legal operations, including contract and IP management.
Executive Assistant
BAE Systems
10.2019 - 01.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintain executive meeting minutes, ensuring accurate and timely documentation
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Support Business Continuity management with technical writing, enhancing document clarity
- Process procurement invoices, ensuring accurate billing reconciliation
- Serve as site ambassador for employee resource groups, fostering a collaborative environment.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Paralegal
Dunlap Bennett & Ludwig, PLC
05.2018 - 10.2019
- Supported litigation and trademark matters, ensuring timely and accurate document preparation
- Prepared and filed various trademark applications and legal documents, enhancing case efficiency
- Organized trial exhibits and coordinated law office activities, improving trial preparation processes
- Managed attorney schedules and tasks, optimizing time management and client consultations
- Maintained electronic and paper filing systems, ensuring easy access to critical documents.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Checked documents for accuracy and correct signing before notarizing.
Client Liason
Camilla McRory Attorney at Law
02.2018 - 05.2018
- Managed front office area by greeting, welcoming, directing and announcing clients appropriately
- Answered, screened and forwarded incoming phone calls on multi-line phone system
- Updated calendars and scheduled conferences
- Performed clerical duties such as filing, sorting mail, photocopying and transcribing messages
- Processed legal case data
- Distributed legal documentation to attorneys and relayed communication to clients
- Visited clients and shadowed elder law social worker in the field.
Member Service Representative
Shared Service Solutions, LLC
07.2014 - 03.2016
- Managed member inquiries on banking products, services, and rates for three credit unions, enhancing service efficiency
- Resolved online banking issues and ID/password access problems, ensuring seamless member experiences
- Handled consumer and real estate loan inquiries, providing accurate information and support
- Mentored new representatives, improving team performance and service quality
- Issued new credit/debit cards and assisted with account management, ensuring accurate and timely processing.
Education
Bachelors of Science - Psychology
Towson University
Towson, MD05.2013
Skills
- Expense Reporting
- Travel Coordination
- Resourceful
- Interpersonal Communication
- Schedule and Calendar Planning
- Problem resolution
- Meticulous attention to detail
- Time-Management
- Advanced in Microsoft Office Suite
- Ironclad Contract Management
- Information confidentiality
Awards
- INCLUSION Champion Certificate (2021)
- IMPACT Award (2020)
- Employee of the Month Award (01/2013 & 05/2013)
Timeline
Executive Assistant
Calix, Inc.
01.2022 - 09.2024
Executive Assistant
BAE Systems
10.2019 - 01.2022
Paralegal
Dunlap Bennett & Ludwig, PLC
05.2018 - 10.2019
Client Liason
Camilla McRory Attorney at Law
02.2018 - 05.2018
Member Service Representative
Shared Service Solutions, LLC
07.2014 - 03.2016
Bachelors of Science - Psychology
Towson University
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