Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Wilkerson

Selma

Summary

Dynamic Communications Officer with experience at Chambers County 911/EMA, E-911 Telecommunicator, adept at call prioritization and radio communication. Successfully neutralized high-pressure situations, enhancing public safety. Proficient in CAD and NCIC certified, ensuring accurate data entry and records maintenance. Demonstrated exceptional interpersonal skills, fostering effective collaboration with first responders.

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Communications Officer

E-911 Telecommunicator
03.2024 - Current
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.

Communications Officer

Chambers County 911/EMA
12.2019 - 03.2024
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Excellent communication skills, both verbal and written.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Branch Manager

Capstone Finance
05.2016 - 07.2017
  • Maintained friendly and professional customer interactions.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Consulted customers to boost product sales and services.
  • Complied with regulatory guidelines and requirements.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Front End Supervisor

Lowes Hardware
03.2015 - 05.2016
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

Applied Science

University of Phoenix
Tempe, AZ

GED -

Thomas Nelson Community College
Newport News

Skills

  • NCIC Certified
  • APCO Certified
  • CAD Proficient
  • Police Phonetic Alphabet
  • Knowledgeable of 10 Codes
  • Call prioritization
  • Radio communication
  • Multi-line phone system
  • Caller engagement
  • Information gathering
  • Public safety
  • Data entry
  • Confidentiality
  • Records maintenance
  • Multitasking

Certification

Supervision 101 for the telecommunications center

Ethical Leadership for telecommunicators

Applying emotional intelligence to better communication

Fundamentals of ECD administration

Adult/Child/Infant CPR & First aid& AED


Timeline

Communications Officer

E-911 Telecommunicator
03.2024 - Current

Communications Officer

Chambers County 911/EMA
12.2019 - 03.2024

Branch Manager

Capstone Finance
05.2016 - 07.2017

Front End Supervisor

Lowes Hardware
03.2015 - 05.2016

Applied Science

University of Phoenix

GED -

Thomas Nelson Community College

Similar Profiles

CREATE PROFILE