Crystal Wilson
Garfield Heights,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Loan Officer
Third Federal Savings And Loan
01.2021 - Current
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
Branch Relationship Banker
Citizens Bank
10.2017 - 01.2021
- Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
- Made introductions to partners to help meet customer's broader financial needs.
- Explained and demonstrated self-service mobile options to customers.
- Conducted needs-based conversations to identify customer credit, deposit and investment requirements.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Education
High School Diploma -
Jane Addams Business Careers High School
Cleveland, OHBusiness Management - Small Business Administration And Management
Cuyahoga Community College
Cleveland, OH06.2025
Skills
- Cash Handling
- Notary Public
- Loan File Maintenance
- Customer Service
- Microsoft Office
- Document Review
- Verbal and Written Communication
Timeline
Loan Officer
Third Federal Savings And Loan
01.2021 - Current
Branch Relationship Banker
Citizens Bank
10.2017 - 01.2021
High School Diploma -
Jane Addams Business Careers High School
Business Management - Small Business Administration And Management
Cuyahoga Community College
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