Crystal Ye
Saint Johns,FL
Summary
Enthusiastic Front Desk Patient Coordinator, motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
North Shore Oncology-Hematology Associates
Libertyville, Illinois
03.2016 - 08.2018
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected time of service payments and issued receipts.
- Answered over 50 telephone calls per day to handle rescheduled, missed and reassigned visit requests.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collected patient co-pay and issued receipt to confirm payment.
Pre-screening and Scheduling
MRI & CT Diagnostics
Chesapeake, Virginia
01.2011 - 07.2015
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Met customer call guidelines for service levels, handle time and productivity.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Prescreened patients to verify safety, and get any info on implants and possible exposure to metal prior to getting an MRI completed
- Researching and getting all implant information to MRI Techs for patients to be cleared for Radiology
Education
Medical Assistant Certification - Medical
Ross Medical Medical Education Center
Muskegon, Mi05.2000
High School Diploma -
Coopersville High School
Coopersville, MI06.1996
Skills
- Insurance Verification
- Patient Rapport
- Patient Care and Education
- Knowledge of Community Services and Programs
- Appointment Scheduling
- HIPAA Compliance
- Administrative and Office Support
- Payment Collection
- Patient Registration
Timeline
Patient Coordinator
North Shore Oncology-Hematology Associates
03.2016 - 08.2018
Pre-screening and Scheduling
MRI & CT Diagnostics
01.2011 - 07.2015
Medical Assistant Certification - Medical
Ross Medical Medical Education Center
High School Diploma -
Coopersville High School
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