Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Current Responsibilites
Timeline
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Crystal Zendejas

San Antonio,TX

Summary

Skilled Manager with relevant background, dedicating 19 years to this wonderful company. I am a collaborative leader with dedication to empower Costco's work Culture. Strengths include insightful knowledge of member relationship management, strong leadership abilities, and excellent communication skills.

Overview

2025
2025
years of professional experience

Work History

Membership Manager

Costco Wholesale Corp
San Antonio, TX
02.2024 - Current
  • Developed and implemented strategies to increase membership numbers.
  • Monitored member feedback to ensure satisfaction with services provided.
  • Resolved any customer service issues that arose from existing members.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.

Assistant Fleet Manager

Costco Wholesale Corp
Burbank, CA
09.2019 - 02.2024
  • Assisted Fleet Manager with day-to-day operations, including fleet maintenance and repair.
  • Monitored fleet vehicles to ensure compliance with safety regulations and company policies.
  • Coordinated vehicle inspections, repairs, and scheduled preventative maintenance services.
  • Maintained accurate records of all fleet related activities, such as mileage logs, fuel consumption data.
  • Conducted regular reviews of fleet performance metrics to identify areas for improvement.
  • Planned routes for drivers in order to maximize efficiency while minimizing travel time.

Marketing Manager

Costco Wholesale Corp
Burbank
  • Implemented data-driven Marketing strategies, utilizing analytic tools to track campaign success and refine tactics as needed.
  • Optimized member experience by introducing new benefits and services tailored to individual needs
  • Collaborated with the Marketing team to create compelling promotional materials for prospective members
  • Managed membership database, ensuring accurate record-keeping and timely updates on renewals or changes in Membership accounts
  • Served as a primary point of contact for member inquiries, providing exceptional Member service in all interactions
  • Showing creative Marketing ideas during the Covid era

Night Merchandising Manager

Costco Wholesale Corp
Burbank, CA
  • Managed the floor inventory levels effectively to minimize stock shortages and overstocks

Foods Departmental Manager

Costco Wholesale Corp
Burbank, TX
  • Created and maintained inventory tracking systems to monitor product levels and prevent out of stocks.
  • Trained new hires on proper food handling techniques, safety regulations, and store policies.
  • Managed day-to-day operations of the foods department, ensuring smooth workflow from start to finish.
  • Ensured all New items were displayed properly to drive sales
  • Made mapping a priority when re-merchandising aisles to drive sales

Education

Leadership 101

Costco U
California

Skills

  • Strategic Planning
  • Marketing
  • Team Leadership
  • Problem Solving
  • Time Management
  • Organizational Skills
  • Decision Making
  • Excellent Member Service

Languages

Spanish
Professional

Accomplishments

  • Developed a Slide Show Presentation that Corporate BD is using for training purposes
  • Help open 2 Costco Business Center ( Ontario,Ca & Anchorage, AK)

Current Responsibilites

  • Journeys Embassador
  • Employee Club Representative

Timeline

Membership Manager

Costco Wholesale Corp
02.2024 - Current

Assistant Fleet Manager

Costco Wholesale Corp
09.2019 - 02.2024

Marketing Manager

Costco Wholesale Corp

Night Merchandising Manager

Costco Wholesale Corp

Foods Departmental Manager

Costco Wholesale Corp

Leadership 101

Costco U

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Crystal Zendejas