Summary
Overview
Work History
Education
Skills
Languages
Timeline
RegisteredNurse
Crystalbel Hernandez

Crystalbel Hernandez

Brooklyn,NY

Summary

Medical Office Specialist Adaptable and driven customer service professional transitioning into the medical field. Currently completing training for a career as a Medical Assistant. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.






Overview

3
3
years of professional experience

Work History

Customer Service Representative

Lab Q
12.2021 - 09.2022
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.


Medical Assistant

Sunrise Medical Center
09.2018 - 06.2019
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Called and faxed pharmacies to submit prescriptions and refills.

Counselor

Family Center for Life
07.2014 - 08.2015
  • Ensured the safety and activity of children
  • Maintained a nurturing and active learning environment
  • Assisted with the daily activities of children

Education

Medical Office Specialist -

Manhattan School of Computer Technology
Brooklyn, NY

12.2018

Medical Office Assistant -

Franklin Career Institute
Brooklyn, New York
2017

Skills

  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Inbound and Outbound Calling
  • Call Transfers

Languages

Spanish
English

Timeline

Customer Service Representative

Lab Q
12.2021 - 09.2022

Medical Assistant

Sunrise Medical Center
09.2018 - 06.2019

Counselor

Family Center for Life
07.2014 - 08.2015

Medical Office Assistant -

Franklin Career Institute

Medical Office Specialist -

Manhattan School of Computer Technology

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Crystalbel Hernandez