Crystal Monic Soliz
Lamesa,TX
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Insurance Agent
American National Insurance Company
Lubbock , Texas
02.2015 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Processed payments received from clients promptly according to established procedures.
Salon Owner/Operator
Sunsations
Lamesa , Texas
11.2004 - Current
- Maintained salon finances, including budgeting, and bookkeeping.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
Office Manager
Dawson County Emergency Services
Lamesa , TX
11.2004 - 09.2014
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Secretary
Cochran County EMS
Morton , TX
06.2004 - 11.2004
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Education
Some College (No Degree) - Accounting
South Plains College
Levelland, TXHigh School Diploma -
Morton High School
Morton, TX05-2003
Skills
- Customer Service
- Client Retention
- Client Relations
- Account Management
- Risk Mitigation
- Computer and Microsoft Office Skills
- Multitasking
- Leadership competency
Certification
- Life Insurance License no. 1990554
- Licensed Massage Therapist (MT045893)
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Insurance Agent
American National Insurance Company
02.2015 - Current
Salon Owner/Operator
Sunsations
11.2004 - Current
Office Manager
Dawson County Emergency Services
11.2004 - 09.2014
Secretary
Cochran County EMS
06.2004 - 11.2004
- Life Insurance License no. 1990554
- Licensed Massage Therapist (MT045893)
Some College (No Degree) - Accounting
South Plains College
High School Diploma -
Morton High School
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