Carlos Valdovinos
Toms River,NJ
Summary
Dynamic sales professional with a proven track record at Ray Catena Audi, excelling in customer relationship management and technical troubleshooting. Adept at delivering engaging vehicle demonstrations and resolving client issues, fostering loyalty and satisfaction. Committed to continuous improvement and leveraging automotive knowledge to enhance the customer experience. Very knowledgeable and skilled with technology, phones, computers, etc.
Overview
8
8
years of professional experience
Work History
Sales
Ray Catena Audi Freehold
Freehold, NJ
09.2023 - 08.2025
- Assisted customers in selecting vehicles based on individual preferences and needs.
- Conducted vehicle demonstrations to highlight features and benefits for prospective buyers.
- Managed customer inquiries through phone, email, and in-person interactions effectively.
- Developed strong relationships with clients to enhance customer loyalty and satisfaction.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Resolved customer complaints promptly and professionally.
Parts Counter Person
Toms River Volkswagen
Toms River, New Jersey
12.2022 - 09.2023
- Assisted customers with parts inquiries and product selections.
- Processed incoming orders using inventory management software.
- Collaborated with suppliers to ensure timely delivery of parts.
- Provided technical support to customers regarding product specifications.
- Coordinated with service technicians to fulfill repair part requests.
- Resolved customer complaints by providing effective solutions promptly.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Performed daily cycle counts on inventory items in order to maintain accurate stock levels.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Maintained cleanliness of the store front area.
Wiring Specialist
PSI Conversion
Brick, NJ
02.2022 - 12.2022
- Designed wiring harness layouts using CAD software for automotive applications.
- Developed and maintained documentation for wiring harness specifications and designs.
- Conducted reviews of prototypes to identify design flaws and implement corrections.
- Assisted in troubleshooting wiring issues during assembly and testing phases.
- Participated in continuous improvement initiatives to enhance design efficiency and quality.
- Tested prototype wiring harnesses for accuracy, durability, and reliability.
- Designed and built custom wire harnesses for custom vehicle builds.
Plumber's Assistant
Top Quality Plumbing
Lakewood, NJ
10.2021 - 01.2022
- Prepared job sites by gathering tools and materials for plumbing tasks.
- Maintained cleanliness of work areas to ensure safety and organization.
- Documented work completed daily to maintain accurate records of activities.
- Assisted plumbers in installing and repairing pipes and fixtures.
Tech Specialist/Sales
Ray Catena Audi Toms River
Toms River, New Jersey
10.2017 - 05.2020
- Educated customer's on their vehicles with full product demonstration's inside and out.
- Assisted customers with product inquiries and vehicle features.
- Resolved customer complaints by offering solutions and maintaining professional communication.
- Provided technical assistance to clients by troubleshooting system problems.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Provided easy, trustworthy, and stress-free buying experience to customers.
Education
High School Diploma -
Toms River East High School
Toms River, NJ06-2017
Skills
- Customer relationship management
- Vehicle demonstrations
- Wiring design
- Technical troubleshooting
- Vehicle inspection
- Sales strategy
- Product knowledge
- Problem solving
- Conflict resolution
- Attention to detail
- Automotive knowledge
- Superior computer skills
- Customer service
- Continuous improvement
Affiliations
- Car enthusiast
- Tech repair and modifications
- Video game enthusiast
- Racing enthusiast
- People person
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Sales
Ray Catena Audi Freehold
09.2023 - 08.2025
Parts Counter Person
Toms River Volkswagen
12.2022 - 09.2023
Wiring Specialist
PSI Conversion
02.2022 - 12.2022
Plumber's Assistant
Top Quality Plumbing
10.2021 - 01.2022
Tech Specialist/Sales
Ray Catena Audi Toms River
10.2017 - 05.2020
High School Diploma -
Toms River East High School
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