Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tiffany J. Copeland

Tiffany J. Copeland

Licensed Health Insurance Agent
Rio Rancho,New Mexico

Summary

Highly motivated leader with 5 years of experience in remote inside sales. Passionate about helping others and comfortable with navigating multiple computer programs. Committed to making an impact and protecting the lives of prospective customers. Energized by the challenge of uncovering a prospect's needs and recommending solutions. Seeking to leverage my skills as a strong communicator to help drive sales growth for Allstate as an Inside Sales Representative.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Team Lead Sales Associate

TTEC
02.2017 - Current


  • Drove sales growth by maintaining an individual sales average above 30% using a proven sales strategy.
  • Converted prospective Kaiser Permanente customers into members by recommending needs oriented solutions via inbound and outbound sales calls.
  • Provided phone and live video support as a trusted advisor for TurboTax income tax filers.
  • Led sales team to exceed daily sales goal of 15%.
  • Completed comprehensive training to study for and earn my Accident and Sickness license.

Remote Reservation Sales Specialist

Hilton Reservations and Customer Care
05.2017 - 05.2018
  • Consistently exceeded sales and customer satisfaction goals
  • Developed friendly rapport with callers while answering questions , making recommendations and leading conversations to bookings via inbound phone calls
  • Rewarded as a regional top performer

Member Engagement Specialist

YMCA Of Western North Carolina
Asheville, NC
03.2015 - 05.2016
  • Served customers by helping guide them to live a healthy life
  • Implemented proven sales strategies to promote membership and program enrollment
  • Made outbound calls to collect past due membership and program fees

Education

Bachelor of Science - Photography

Texas A&M University - Commerce
Commerce, TX
08.1998 - 12.2002

Skills

    Zoom

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Additional Information

  • 2018 Hilton Commitment To Excellence Award
  • 2019 Society of Voice Arts and Sciences Award Nominee
  • 2020 Kaiser Agent Sales Conversion Contest Winner
  • 2021 Kaiser Team Lead Sales Conversion Contest Winner


Timeline

Remote Reservation Sales Specialist

Hilton Reservations and Customer Care
05.2017 - 05.2018

Team Lead Sales Associate

TTEC
02.2017 - Current

Member Engagement Specialist

YMCA Of Western North Carolina
03.2015 - 05.2016

Bachelor of Science - Photography

Texas A&M University - Commerce
08.1998 - 12.2002

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Tiffany J. CopelandLicensed Health Insurance Agent