Summary
Overview
Work History
Education
Skills
Timeline
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Cuong Pham

Rowlett

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server and Bartender

Poco Fiasco
05.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Assistant Manager, Supervisor, Bartender

Bai Tong Thai Restaurant
01.2022 - 02.2023
  • Supervised crew and shift leader maintaining the highest standards in quality service and cleanliness with a constant focus on profitability
  • Assumed responsibility for cash for all shifts including bank deposits and ensuring that all cash procedures are properly adhered to
  • Built rapport with guests, offered tastings, and delivered drinks quickly
  • Control costs and expenditures through detailed analysis of appropriate purchasing and inventory
  • Recruit hire train and mentor staff developing skills and customer service excellence.

Server

Peony Modern Kitchen
05.2021 - 03.2022
  • Worked busy Friday night and Saturday all day shifts
  • Used deep menu knowledge to guide guests to their ideal dining experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Automotive

Renton Technical College
Renton, WA
06.2019

Associate Degree in Business Administration -

Bellevue College
01.2017

Skills

  • Table Setting
  • Table Bussing
  • Food Inspection
  • Order Management
  • Strong Work Ethic
  • Food Running
  • Beverage Preparation
  • Inventory Management

Timeline

Server and Bartender

Poco Fiasco
05.2023 - Current

Assistant Manager, Supervisor, Bartender

Bai Tong Thai Restaurant
01.2022 - 02.2023

Server

Peony Modern Kitchen
05.2021 - 03.2022

Automotive

Renton Technical College

Associate Degree in Business Administration -

Bellevue College

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Cuong Pham