Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Epic Trainer, Cadence
Hackensack Meridian Health System
Hackensack, NJ
2015.03 - Current
Assists with developing and designing educational offerings based on needs assessments and/or organizational/departmental requirements for the Network.
Provided hands-on instruction to end users on how to use the Epic Cadence system.
Demonstrated best practices for proper usage of the Epic software applications.
Conducted assessments of user needs in order to determine the most effective training methods.
Maintained a high level of customer service while interacting with all levels of staff members across multiple departments.
Collaborated with IT personnel to test system updates prior to deployment.
Performed regular follow-up sessions with users to ensure successful implementation of the new system processes.
Assists with developing and designing educational offerings based on needs assessments and/or organizational/departmental requirements for the Network. Explained goals and expectations required of trainees.
Suggested and offered specific training programs to help workers maintain or improve job skills.
Monitored, evaluated and recorded training activities or program effectiveness.
Participated in and attended meetings or seminars to obtain information for use in training programs.
Plastic Surgery Center Coordinator
Hackensack UMC
Hackensack, NJ
2014 - 2015.03
Monitored inventory levels of office supplies and placed orders when necessary.
Ensured that all safety protocols were followed while providing support services within the facility.
Performed quality assurance checks on all incoming materials prior to distribution.
Facilitated communication between different departments within the organization.
Serves as a 'welcome ambassador' to maintain positive relations with patients, family members, vendors, and visitors.
Maintained accurate records of patient charges and ensured proper documentation by reviewing charts
Managed self-pay cosmetic accounts and collaborated with admissions services to ensure financial clearance of patients.
Admission Support Associate
HackensackUMC
Hackensack, NJ
2002 - 2014
Conducted registration for patients visiting for Pre-Admission Testing
Scheduled patients efficiently for urgent and elective procedures
Assisted as a financial counselor, verifying insurance, determining eligibility, and advising patients of their financial responsibility.
Contributed to special projects aimed at improving department and organizational efficiency through the implementation of innovative initiatives.
Trained and provided support as a peer mentor to newly hired colleagues
Successfully assisted in the transition during Epic go live for the Epic Grand Central team
Education
Master of Arts - Psychology
Ashford University
San Diego, CA
2020-11
Bachelor of Arts - American And English Literature
Ramapo College of New Jersey
Mahwah, NJ
2017-01
Skills
Strong presentation abilities
Learning Management Systems
HIPAA Compliance
Training delivery
Workflow Analysis
Employee Interviewing
Course Materials Development
Virtual Learning Management
Certification
Cadence
Accomplishments
certificate of appreciation form NJ Department of Health -Covid -19 vaccine campaign
Affiliations
running
yoga and mindfulness
References
References available upon request.
Timeline
Epic Trainer, Cadence
Hackensack Meridian Health System
2015.03 - Current
Master of Arts - Psychology
Ashford University
Bachelor of Arts - American And English Literature
Ramapo College of New Jersey
Cadence
Plastic Surgery Center Coordinator
Hackensack UMC
2014 - 2015.03
Admission Support Associate
HackensackUMC
2002 - 2014
Similar Profiles
SHAVONIECE MCDONALDSHAVONIECE MCDONALD
Certified Surgical Technologist at Hackensack Meridian Health SystemCertified Surgical Technologist at Hackensack Meridian Health System
Population Health Clinical Systems Analyst at Hackensack Meridian Health SystemPopulation Health Clinical Systems Analyst at Hackensack Meridian Health System