Cur'Laysia Blackburn
Tallahassee,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walmart
2022.05 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
Customer Service Representative
LogistiCare
2023.05 - 2023.12
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and contractors.
- Responded to customer requests for transportation services, and transportation benefits.
- Delivered prompt service to prioritize customer needs.
- Provided timely assistance to callers, offering guidance on non-emergency procedures and connecting them with appropriate support services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Science - Radiologic Technology
Tallahassee State College
Tallahassee, FL05.2026
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Active Listening
- Problem-solving abilities
- Microsoft Office Suite
- De-Escalation Techniques
- Willing to Learn
- Positive Attitude
- Clear Communication
Timeline
Customer Service Representative
LogistiCare
2023.05 - 2023.12
Customer Service Associate
Walmart
2022.05 - Current
Associate of Science - Radiologic Technology
Tallahassee State College
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