Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Curtis Bigelow, Jr

Old Orchard Beach,Maine

Summary

Dynamic Senior Case Manager with extensive experience at BI, Inc., excelling in interagency coordination and case management. Proven ability to enhance program development and documentation processes, leveraging technology for efficient tracking. Recognized for cultivating high-performing teams and ensuring compliance with regulations, driving optimal outcomes for clients and stakeholders.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Case Manager

BI, Inc.
Boulder, CO
07.2024 - Current
  • Served as consultant to community programs by interpreting regulations and policies.
  • Coordinated services among various agencies, providers, and stakeholders to achieve optimal outcomes.
  • Utilized case management software and databases for efficient tracking of information.
  • Communicated with legal service providers, social service agencies, and local judicial systems on case matters.
  • Monitored client progress through regular follow-ups and case reviews.

Emergency Telecommunicator

Lincoln County, Maine
Wiscasset, ME
07.2021 - 01.2024
  • Documented services, operational details, and dispatch records in system.
  • Scheduled or dispatched workers, equipment, or service vehicles using radios or telephones.
  • Operated multi-line telephone system for call management, including transfers and messages.
  • Responded promptly to requests for assistance from agencies during emergencies.
  • Provided pre-arrival instructions to callers on medical emergencies until paramedics arrived.
  • Monitored alarm systems and dispatched personnel during alarm activations.
  • Maintained communication with field units by relaying up-to-date incident information.
  • Received and documented emergency calls, delivering essential information and support.

Senior Operations Supervisor

Greater Orlando Aviation Authority
Orlando, FL
05.2011 - 07.2021
  • Organized emergency drills to enhance preparedness for actual emergencies.
  • Anticipated equipment needs for air evacuation and cargo flights.
  • Responded to emergent situations, providing support and transport for personnel and passengers.
  • Coordinated itinerary changes with air traffic control agencies.
  • Monitored employee performance to ensure compliance with safety regulations and operational standards.
  • Tracked aircraft using radar, computer systems, and visual references.
  • Developed high-performing operations teams through effective recruitment, training, and mentoring.

Traffic Control Specialist

City of Orlando
Orlando, FL
12.2017 - 07.2021
  • Organized lane closures according to approved plans and specifications set forth by the client or government agency responsible for the project.
  • Coordinated with local law enforcement agencies for traffic control operations.
  • Ensured that all personnel followed proper safety protocols in regards to traffic control.
  • Assembled traffic cones and pathways for vehicles and pedestrians.

Education

Bachelor of Science - Business Management

Northeastern University
Boston, MA
05-2018

Skills

  • Case management and tracking
  • Database management
  • Interagency coordination
  • Documentation expertise
  • Program development
  • Technology proficiency
  • Records management
  • Operational excellence
  • Emergency response
  • Dispatch coordination
  • Deescalation
  • Employee supervision
  • NCIC database
  • Works Well Under Pressure
  • Verbal and written communication
  • Police department procedures

Certification

  • ICS 100, 144, 200, 230, 300, 400, 700, 775, 800, 1152, 2200

Languages

Italian
Elementary

Timeline

Senior Case Manager

BI, Inc.
07.2024 - Current

Emergency Telecommunicator

Lincoln County, Maine
07.2021 - 01.2024

Traffic Control Specialist

City of Orlando
12.2017 - 07.2021

Senior Operations Supervisor

Greater Orlando Aviation Authority
05.2011 - 07.2021

Bachelor of Science - Business Management

Northeastern University

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Curtis Bigelow, Jr