Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curtis Breen

Sandy,UT

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

40
40
years of professional experience

Work History

CSS Customer Service Technician

CenturyLink / Lumen
Salt Lake City, UT
03.1986 - Current
  • Performed measured Customer service with repairs and new Installations. Received awards based on exceeding those expectations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Read and interpreted technical documentation in order to accurately configure equipment.

CSS Customer Service Specialist

Mountain West Communications
Salt Lake City, Utah
01.1984 - 03.1986

Managed the Salt Lake office and performed service and installs for all customers. Collected database and programmed Key systems / PBX'S to the customers needs and expectations.

Education

University of Utah
Salt Lake City, UT

Technology Education

Nortel PBX Installation And Maintenece
British Columbia

Technology Education

NEC PBX Installation And Maintenence
California

Technology Education

Shoretel IP Phone System
Denver, CO

Technology Education

Mitel MiVoice Installatin And Maintenance
Salt Lake City, UT

ICND Networking
Salt Lake City, UT

VOIP Managed Office
Salt Lake City, UT

Skills

  • Customer Engagement
  • Calm Demeanor
  • Customer Consulting
  • Installations And Repairs

Timeline

CSS Customer Service Technician

CenturyLink / Lumen
03.1986 - Current

CSS Customer Service Specialist

Mountain West Communications
01.1984 - 03.1986

University of Utah

Technology Education

Nortel PBX Installation And Maintenece

Technology Education

NEC PBX Installation And Maintenence

Technology Education

Shoretel IP Phone System

Technology Education

Mitel MiVoice Installatin And Maintenance

ICND Networking

VOIP Managed Office
Curtis Breen