Curtis Brown
Summary
Driven professional with a track record of enhancing customer satisfaction and engagement at Potbelly's Sandwich Shop through adept customer interaction and critical thinking. Excelled in utilizing feedback for service improvement and demonstrated exceptional teamwork and time management skills. Proven ability to prioritize customer needs, ensuring a pleasant shopping experience.
Overview
4
4
years of professional experience
Work History
Associate
Potbelly's Sandwich Shop
09.2021 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Utilized customer feedback to improve product offerings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Cleaner
Jerky Jerk
06.2020 - 08.2020
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Education
No Degree - Architecture And Construction
Harold Washington
Chicago, ILHigh School Diploma -
Amundsen High School
5110 North Damen Ave Chicago, IL 60625 United Stat05.2023
Skills
- Workplace Safety
- Cash Handling
- Customer interaction
- Customer Service
- Work Planning and Prioritization
- Decision-Making
- Attention to Detail
- Complex Problem-Solving
- Time Management
- Customer Engagement
- Critical Thinking
- Adaptability
- Teamwork
- Active Listening
Artist, Athlete
Art is apart of who I am as person and I love art weather it is Painting, Digital, Sculpting, Pencil or Graffiti. I have been developing my art skills since the 4th grade starting from stick people to blocky characters, cartoons, realism, graffiti. I still currently draw.
Playing Sports is a good way to boost your productivity on and off the field and keeps you active. I have played soccer for 2 years as the centre midfield. I played basket ball for 2 years as a shooting guard and won a basketball championship medal. I played 1 year of football as a Running Back and Defensive Back, I was the fastest Running Back ever at my High School.
Timeline
Associate
Potbelly's Sandwich Shop
09.2021 - Current
Cleaner
Jerky Jerk
06.2020 - 08.2020
No Degree - Architecture And Construction
Harold Washington
High School Diploma -
Amundsen High School
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