Curtis Brown
5355 W Irving Park Rd Chicago,IL
Summary
Customer-focused professional with a strong background in service delivery and workplace safety. Utilizes critical thinking and adaptability to enhance operational efficiency. Recognized for effective teamwork and decision-making in fast-paced environments, consistently driving customer satisfaction through strategic engagement and compliance.
Overview
6
6
years of professional experience
Work History
Associate
Potbelly's Sandwich Shop
09.2021 - Current
- Delivered outstanding service, ensuring positive customer interactions and satisfaction.
- Welcomed customers and provided tailored assistance to enhance their shopping experience.
- Responded to customer inquiries about products and services, facilitated merchandise location, and highlighted promotional items.
- Analyzed customer data and feedback to identify customer needs and improve product offerings.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Driver Supervisor
Two Men and a Truck International
Chicago, Illinois
03.2026 - 08.2026
- Monitored vehicle operations to uphold safety standards and mitigate risks.
- +le maintenance and ensured compliance with safety regulations.
- Conducted regular vehicle inspections to ensure they were in safe operating condition.
- Conducted performance evaluations for team members to improve service quality.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer inquiries and complaints to improve satisfaction and retention.
- Coordinated with team leaders on driver pay, bills, security, and home time management.
Maintenance Team
Jerky Jerk
06.2020 - 09.2020
- Organized and used industrial cleaning products following strict safety procedures.
- Sanitized restrooms with ammonia-based chemicals to minimize germ spread and ensure a sanitary environment.
- Managed equipment and chemicals safely in compliance with safety protocols.
- Managed time effectively and utilized efficient cleaning methods to consistently meet operational deadlines.
- Emptied trashcans and transported waste to designated collection areas to maintain cleanliness and hygiene.
- Properly handled, transported, and disposed of recycled materials.
Education
Architecture And Construction
Harold Washington College
30 E Lake St Chicago, IL06-2027
High School Diploma -
Amundsen High School
5110 N Damen Ave Chicago, IL 05-2023
Skills
- Customer Service
- Client relations
- Customer Engagement
- Transaction Management
- Safety Compliance
- Time Management
- Work prioritization
- Attention to Detail
- Complex Problem-Solving
- Decision-Making
- Critical Thinking
- Adaptability
- Teamwork
- Active Listening
- Computer Skills
Timeline
Driver Supervisor
Two Men and a Truck International
03.2026 - 08.2026
Associate
Potbelly's Sandwich Shop
09.2021 - Current
Maintenance Team
Jerky Jerk
06.2020 - 09.2020
Architecture And Construction
Harold Washington College
High School Diploma -
Amundsen High School