Curtis Martin
Katy,Texas
Summary
Friendly and reliable professional with a strong background in customer interaction, problem resolution, and team collaboration. Experienced in managing high-pressure situations while maintaining a positive attitude and delivering excellent service. Seeking a technical support or customer service position to apply proven communication skills, adaptability, and dedication to enhancing customer experiences.
Overview
19
19
years of professional experience
Work History
Transportation Logistics
Martin Gene
Houston, Texas
06.2018 - Current
- Engaged with customers during deliveries, providing updates and ensuring a positive experience.
- Resolved logistical challenges on the fly, addressing customer inquiries and concerns professionally.
- Managed time-sensitive tasks with a focus on accuracy and efficiency, maintaining a calm demeanor.
- Collaborated with dispatch teams to ensure smooth operations and customer satisfaction.
Web Developer / Designer
VML (via TekSystems Staffing)
Kansas City, MO
06.2013 - 07.2017
- Collaborated with creative teams to deliver projects under tight deadlines, ensuring quality and accuracy.
- Troubleshot technical issues quickly, maintaining smooth workflows for team and clients.
- Organized and updated digital content, requiring strong attention to detail and multitasking skills.
IT Coordinator
Zurich Insurance Co
Overland Park, KS
09.2012 - 06.2013
- Managed hardware inventory and ensured proper setup for staff, maintaining an organized workspace.
- Provided hands-on support to users, resolving technical issues and improving operational efficiency.
- Worked with field teams to distribute resources, demonstrating reliability and teamwork.
Technical Support Specialist
Handmark Inc.
Kansas City, MO
09.2006 - 06.2012
- Delivered exceptional customer support via phone, email, and web, addressing technical and logistical inquiries.
- Coordinated with teams to resolve escalated issues, ensuring timely and accurate solutions.
- Maintained detailed software records and supported product organization for publishing.
Education
Associate of Applied Science - Interactive Media (UX/Design)
Johnson County Community College
Overland Park, KS05.2009
Skills
- Technical Support
- Hardware/software troubleshooting
- Remote assistance
- Help desk support
- Customer service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- HTML
- CSS
- JavaScript
- Responsive design
- PC builds
- VirtualBox
- Adobe Photoshop
- Adobe Illustrator
- Ticketing systems
- Typing Speed
- 60 WPM
- Data Entry
- Proficient in 10-key
Websites
Accomplishments
- Consistently provided friendly and effective support to customers and colleagues across diverse roles.
Game Server Admin
As a hobby, I manage and administer a game server, where I oversee technical setup, maintenance, and community engagement. This involves configuring server software, troubleshooting issues, and fostering a positive gaming environment, blending my passion for technology and teamwork.
Timeline
Transportation Logistics
Martin Gene
06.2018 - Current
Web Developer / Designer
VML (via TekSystems Staffing)
06.2013 - 07.2017
IT Coordinator
Zurich Insurance Co
09.2012 - 06.2013
Technical Support Specialist
Handmark Inc.
09.2006 - 06.2012
Associate of Applied Science - Interactive Media (UX/Design)
Johnson County Community College