Curtis Michelle
Muscoda ,WI
Summary
Seasoned financial professional with a proven track record in revenue cycle management and exceptional customer service, honed at Richland Hospital and Clinics and Community First Bank. Expert in financial counseling and debt management, achieving high client satisfaction and retention through effective payment negotiations and teamwork orientation.
Overview
10
10
years of professional experience
Work History
Patient Financial Counselor
Richland Hospital and Clinics
Richland Center, WI
04.2024 - Current
- Identified potential bad debt write-offs by analyzing patient accounts.
- Counselled patients on potential financial liabilities and payment requirements.
- Screened patients for eligibility for state, local and federal assistance programs.
- Reviewed accounts receivable reports to identify delinquent payments from insurance companies or patients.
- Performed follow up calls to collect outstanding balances from patients who were unable to make payments at time of service.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Processed credit card payments accurately and securely.
- Obtained informed consent and payment documentation from patients and filed in system.
- Assisted patients in understanding the details of their bills, including deductibles and co-pays.
Personal Banker Officer
Community First Bank
Muscoda , WI
03.2015 - 02.2024
- Maintained customer data confidentiality while inputting information into system.
- Received mortgage and other loan payments by verifying payment dates and amounts due.
- Entered new account information into computers and filed related forms and other documents.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards.
- Identified suspicious activity on accounts and reported it to the appropriate authorities.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Opened and serviced accounts within authorized limits.
- Developed and maintained a portfolio of high-value clients, achieving high levels of client satisfaction and retention.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Implemented effective client retention strategies, reducing churn and fostering long-term loyalty.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Reconciled discrepancies between bank statements and internal records.
- Maintained accurate records of customer interactions in accordance with bank regulations.
- Performed account maintenance activities such as opening, closing, and transferring accounts.
- Analyzed customer data to identify opportunities for cross-selling additional services or products.
- Developed relationships with existing customers by providing excellent customer service.
Education
Associate of Arts - Barber/Cosmetology
SouthWest Technical College
Fennimore WI09-1995
High School Diploma -
Wauzeka High School
Wauzeka, WI05-1994
Skills
- Financial counseling
- Revenue cycle management
- Debt management
- Insurance verification
- Payment collection
- HIPAA compliance
- Teamwork orientation
- Customer service
- Payment negotiations
Affiliations
- I have coach youth sports, I have volunteered time for different community activities. I enjoy being with the public and interacting with others.
Timeline
Patient Financial Counselor
Richland Hospital and Clinics
04.2024 - Current
Personal Banker Officer
Community First Bank
03.2015 - 02.2024
Associate of Arts - Barber/Cosmetology
SouthWest Technical College
High School Diploma -
Wauzeka High School