Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curtis Shay

Midwest City,Oklahoma

Summary

Service Supervisor with extensive experience at Cintas, excelling in service delivery and employee engagement. Proven track record in streamlining operations, enhancing team productivity, and fostering strong client relationships. Skilled in workforce planning and adept at multitasking, ensuring high-quality service while maintaining organizational efficiency. Handling most of the day to day tasks and ensuring safety training and driving compliance are completed on time.



Overview

27
27
years of professional experience

Work History

Service Supervisor

Cintas
06.2012 - Current
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.
  • Established strong relationships with customers, ensuring their needs were met and promoting long-term loyalty.
  • Streamlined service processes, resulting in increased efficiency and reduced operational costs.
  • Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
  • Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
  • Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.

Check in Supervisor

Cintas
06.2004 - 06.2012
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Ensured that all of the paperwork and COD items matched perfectly for the bank deposits.

Route Service Sales Representative

Cintas Corportaion
06.1998 - 06.2004
  • Maintained accurate records of deliveries, invoices, and payments, ensuring compliance with company policies.
  • Conducted regular vehicle maintenance checks to ensure safety and reliability during service routes.
  • Facilitated clear communication between customers and company management to resolve any issues or concerns quickly.
  • Utilized strong negotiation skills to secure service agreements with customers, resulting in increased profit margins for the organization.
  • Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
  • Trained new route service representatives on company procedures, product knowledge, and best practices for excellent customer service.
  • Managed inventory levels to ensure timely restocking of products and minimize shortages.
  • Developed strong client relationships, resulting in repeat business and long-term partnerships.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Properly processed all sales transactions, achieving high levels of account growth and retention via great service

Education

US Grant High School
Oklahoma City, Oklahoma

Skills

  • Service order flow
  • Emotional intelligence
  • Management experience
  • Policy enforcement
  • Workforce planning
  • Service delivery
  • Supervisory role experience
  • Employee engagement
  • Scheduling expertise
  • Staff training
  • Multitasking and organization
  • Delivery scheduling
  • Paperwork processing
  • Microsoft Excel

Timeline

Service Supervisor

Cintas
06.2012 - Current

Check in Supervisor

Cintas
06.2004 - 06.2012

Route Service Sales Representative

Cintas Corportaion
06.1998 - 06.2004

US Grant High School

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