Glenn Beckers
West Palm Beach,FL
Summary
Dedicated professional with extensive supervisory experience in service delivery. Expertise in complaint resolution and employee engagement. Aiming to leverage skills in task delegation and personal service to contribute to organizational success.
Overview
34
34
years of professional experience
Work History
Service Supervisor
BJ's Wholesale
Royal Palm Beach , FL
02.2019 - 04.2026
- Supervised daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored team members on best practices and operational procedures.
- Implemented efficient inventory management processes to reduce stock discrepancies.
- Coordinated staff schedules to align with peak business hours and enhance productivity.
- Assisted with training and development of team members.
Construction Worker
Building the Northwest
The Dalles, OR
01.2010 - 10.2018
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Operated power equipment to move materials and promote job efficiency.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
Road Tires Service
Marks Tire
West Palm Beach, FL
03.1992 - 06.2011
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
Skills
- Complaint handling
- Task delegation
- Service order flow
- Emotional intelligence
- Sales support
- Supervisory role experience
- Employee engagement
- Excellent personal service experience
- Stock management
- Multitasking and organization
- Staff training
- Warranty service
- Product sales
- Complaint resolution
- Order fulfillment
- Sales expertise
- Account updating
- Conflict mediation
Timeline
Service Supervisor
BJ's Wholesale
02.2019 - 04.2026
Construction Worker
Building the Northwest
01.2010 - 10.2018
Road Tires Service
Marks Tire
03.1992 - 06.2011