Curtis Westadt
Mequon,WI
Summary
Dynamic Senior Account Manager with a proven track record at Rockwell Automation, excelling in strategic business development and client relationship building. Expert in negotiation techniques, I have successfully driven revenue growth and enhanced client satisfaction through exceptional service and mentorship, while managing complex projects and fostering collaborative partnerships.
Overview
41
41
years of professional experience
Work History
Senior Account Manager
Rockwell Automatoin
11.2014 - 04.2022
- Developed strategic account plans to drive revenue growth and enhance client relationships.
- Led cross-functional teams to execute complex projects, ensuring alignment with client objectives.
- Mentored junior account managers, fostering professional development and improving team performance.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Provided extensive support in sales, technical and business areas to key accounts.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Boosted client satisfaction by effectively managing and resolving account issues.
Account Manager
Rockwell Automation
10.2003 - 09.2014
- Cultivated strong client relationships to enhance satisfaction and retention.
- Identified, managed and closed large water/wastewater projects in the state of Wisconsin. Collaborated with consultants, end users, contractors and systems integrator on solution development, bid implementation, contract negotiation and issue resolution.
- Led presentations and product demonstrations to educate clients on features and benefits.
- Facilitated contract negotiation processes, ensuring mutually beneficial outcomes for both clients and our organization.
- Managed complex negotiations, closing deals while maximizing profitability and customer satisfaction.
Senior Sales Engineer
Reliance Electric/Rockwell Automation
04.1981 - 09.2002
- Led technical presentations to clients, demonstrating product capabilities and addressing customer requirements.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships and loyalty.
- Analyzed customer feedback to identify trends, driving continuous improvement in products and services offered.
- Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
- Established credibility with clients by demonstrating deep industry expertise and technical knowledge during engagements.
Education
Bachelor of Science - Engineering
Iowa State University
Ames, IA02-1981
Skills
- Strategic business development
- Proficient in time management
- Proficient in negotiation techniques
- Collaborative partnership building
- Staff management
- Cold calling
- CRM systems
- Client relationship building
Timeline
Senior Account Manager
Rockwell Automatoin
11.2014 - 04.2022
Account Manager
Rockwell Automation
10.2003 - 09.2014
Senior Sales Engineer
Reliance Electric/Rockwell Automation
04.1981 - 09.2002
Bachelor of Science - Engineering
Iowa State University