Curtis R Young
Ecorse,MI
Summary
Experienced account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager of Operations
HDV Lincoln Park LLC
Lincoln Park, MI
12.2023 - Current
- Assisted with planning special events such as cocktail parties or new beverage ideas.
- Ordered and maintained an adequate supply of alcoholic spirits, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
Insurance Producer
Kemper Life
Southfield, MI
06.2022 - 07.2023
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Developed fact-finding interviews to determine need for coverage.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Bar Manager
Oak Barrel Wyandotte
Wyandotte, MI
06.2021 - 05.2022
- Monitored daily sales transactions to ensure accuracy.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Conducted inventory of supplies, liquor and beer.
- Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.
- Provided exemplary customer service at all times while interacting with patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Territory/Account Manager
CAD Engineering Resources
Sterling Heights, MI
02.2012 - 01.2021
- Established quality standards and performed work according to project schedules.
- Directed day-to-day operations by spearheading the implementation of short-term strategies to achieve business and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training, and inventory control.
- Implemented policies and standard operating procedures.
- Implemented needs assessment mechanisms to identify the demand for products and services.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Furnished custom-tailored advisory services to boost performance.
Education
Associate of Arts - Business Administration
WCCCD
Detroit, MI12.2014
Skills
- Customer relationship management
- Event planning
- Market research
- Client presentations
- Revenue growth strategies
- Problem solving
Certification
- Licensed Mortgage LO. NMLS #1438619 - 2018-Current
- State of Michigan Licensed Resident Producer in Property, Causalty, Life and Health Insurance - 2022-Current
Timeline
Manager of Operations
HDV Lincoln Park LLC
12.2023 - Current
Insurance Producer
Kemper Life
06.2022 - 07.2023
Bar Manager
Oak Barrel Wyandotte
06.2021 - 05.2022
Territory/Account Manager
CAD Engineering Resources
02.2012 - 01.2021
Associate of Arts - Business Administration
WCCCD
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