Cyane Sullivan
Optum
Jenks,OK
7
years of professional experience
Highly organized Communications individual with 4+ years of working in communicative environments. Known for taking initiative, making process improvements, and following protocols in accordance with company and client goals.
Work History
Clinical Administrative Coordinator
2 Years 7 Months- Managed phone calls, scheduled appointments, and coordinated correspondence to enhance client communication.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined data entry and updates in databases and spreadsheets to maintain accurate information.
- Welcomed visitors, responded to inquiries, and provided comprehensive support to clients and staff.
- Inputting and updating data in databases and spreadsheets.
- Processed invoices and maintained financial records efficiently.
Pharmacy Technician
1 Year 7 Months- Assisted customers with inquiries, guided them to products, and provided medication information to enhance customer satisfaction.
- Operated cash registers efficiently, processing customer payments with precision.
- Ensuring that all activities comply with pharmacy laws and regulations.
- Maintained cleanliness in pharmacy by regularly sanitizing surfaces and equipment.
- Refilled prescriptions accurately while updating and maintaining patient records.
- Keeping the pharmacy clean, sanitizing surfaces and equipment.
Front Desk Receptionist
5 Years 8 Months- Welcomed members and guests, creating a positive first impression of the gym
- Managed check-in process for members and guests, verifying valid memberships or guest passes to streamline access
- Providing information about gym services, membership options, and class schedules
- Answering phone calls, responding to inquiries, and handling appointment bookings
- Addressed member concerns and complaints, escalating unresolved issues to management to enhance member satisfaction
- Performing general administrative duties such as managing the front desk area
Patient Service Representative
7 Months- Greeting patients, verifying their information, and handling the check-in and check-out process.
- Greeted patients, verified information, and efficiently managed check-in and check-out processes to enhance patient flow.
- Verifying patient insurance coverage and benefits, and handling pre-authorizations
- Maintaining accurate and confidential patient records, including updating personal and medical information.
- Addressing patient concerns, providing information about dental services, and ensuring a positive experience
- Collaborating with dentists, hygienists, and other staff to ensure smooth operations and patient care
Education
Bachelors Degree - Communications
- Graduated with a 3.6 GPA specializing in communication patterns
- GPA: 3.6 GPA
Associate Degree - Communications
- Graduated with a 3.6 GPA.
- Specializing in Communication
- GPA: 3.6 GPA
High School Diploma
Skills
Clinical documentation
HIPAA compliance
Patient care
Recordkeeping
Insurance verification
Telephone customer support
Documentation skills
Provider relations
Timeline
Pharmacy Technician
Carefirst Pharmacy
02.2025 - 09.2026Read More
Clinical Administrative Coordinator
Optum
03.2024 - CurrentRead More
Patient Service Representative
Aspen Dental
01.2023 - 08.2023Read More
Front Desk Receptionist
Genesis Health Clubs
12.2019 - 08.2025Read More
Jenks High School
High School Diploma
Read More
Tulsa Community College
Associate Degree from Communications
Read More
University of Oklahoma
Bachelors Degree from Communications
Read More