Cyanndra Ford

Provided training and mentorship to junior staff members, contributing to overall team success.

• Analyzed data trends to identify opportunities for improvement in operational performance metrics.
• Ensured compliance with industry regulations, minimizing risk exposure for the organization.
• Improved operational efficiency by streamlining processes and implementing new workflow strategies.
• Facilitated change management initiatives, guiding teams through periods of transition while maintaining morale and productivity levels.
• Supported business continuity planning efforts by developing contingency plans and emergency response protocols.

• Delivered high level of customer service to patrons using active listening and engagement skills.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Used suggestive selling techniques to promote add-on sales.
• Discounted purchases by scanning and redeeming coupons.
• Helped with purchases and signed customers up for rewards program.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Learned roles of other departments to provide coverage and keep store operational.