Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Cydnee Wolford

Frazeysburg,OH

Summary

Adept at front desk operations and possessing exceptional telephone etiquette, I significantly enhanced patient and customer satisfaction at Village Medical Center. Skilled in insurance verifications and appointment management, my proactive approach and compassionate communication fostered a streamlined workflow and confidentiality, contributing to the clinic's efficiency and positive patient experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Village Medical Center
Frazeysburg, OH
09.2024 - Current
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Greeted and checked in patients, updating patient information in computer system.
  • Processed patient payments and scanned identification and insurance cards.
  • Answered phones promptly and directed calls appropriately.
  • Protected patients by observing strict HIPAA guidelines.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Restaurant Hostess

Roosters
Zanesville, OH
08.2024 - Current
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Removed dishes and glasses from tables for cleaning.
  • Packaged and bagged cooked food and prepared items.

Server

Wolford's Roadside Market
Frazeysburg, OH
04.2023 - 06.2024
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked food before serving it to customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

High School Diploma -

Tri-Valley High School
Dresden, OH
05-2025

Skills

  • Front desk operations
  • Appointment management
  • Telephone etiquette
  • Insurance verifications

Accomplishments

  • Leading toward an Honors Diploma
  • Participated in honor society for 2 years

Certification

  • Food Safety Certification

Languages

Spanish
Limited
ASL
Limited

References

References available upon request.

Timeline

Medical Receptionist

Village Medical Center
09.2024 - Current

Restaurant Hostess

Roosters
08.2024 - Current

Server

Wolford's Roadside Market
04.2023 - 06.2024

High School Diploma -

Tri-Valley High School

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Cydnee Wolford