Cyeda Highsmith
IN-HOME HEALTHCARE SERVICES
Lake City,SC
1
Language
12
years of professional experience
Results-driven Human Resources Professional experienced in team management, healthcare coordination, and customer service. Achieved operational goals through effective communication, problem-solving, and relationship-building. Focused on delivering high-quality care outcomes and ensuring continuity of care through strong organizational skills and patient advocacy.
Work History
Scheduling Care Coordinator
1 Year 5 Months- Coordinated caregiver schedules and assignments to ensure clients received appropriate and timely in-home care services.
- Matched caregivers with client needs, availability, qualifications, and scheduling requirements.
- Communicated with clients, families, caregivers, supervisors, and healthcare professionals regarding scheduling and care-related needs.
- Managed schedule changes, call-outs, cancellations, and urgent staffing needs to ensure continuity of client care.
- Adhered to company policies and care requirements while coordinating services.
- Monitored staffing coverage and proactively identified and addressed scheduling gaps to maintain optimal care delivery.
- Responded to client and caregiver concerns, resolving scheduling issues promptly to enhance overall satisfaction.
- Demonstrated strong organizational skills while managing multiple clients, caregivers, and competing priorities.
Area Manager
4 Years 6 Months- Facilitated team and cross-department communication to enhance collaboration and alignment.
- Informed team members about goals, priorities, and organizational changes to ensure clarity and focus.
- Oversaw staff recruitment, training, and performance evaluations to maintain a skilled workforce.
- Facilitated communication within the team and with other departments or stakeholders.
- Oversaw recruitment, training, and performance evaluations to develop a skilled and capable workforce.
Customer Service Representative
3 Years 8 Months- Managed a high volume of customer interactions while maintaining quality, productivity, and customer satisfaction standards.
- Addressed customer questions, concerns, account issues, and service requests, ensuring a positive customer experience.
- Responded to customer questions, concerns, account issues, and service requests while maintaining a positive customer experience.
- De-escalated challenging customer interactions through active listening and effective communication, fostering resolution and satisfaction.
- Researched customer issues and identified appropriate solutions while following company policies and procedures.
- Accurately documented customer interactions, resolutions, and account information.
- Handled high volume of customer interactions while upholding quality and customer satisfaction standards.
- Collaborated with team members and supervisors to resolve complex customer issues.
- Adapted quickly to changing procedures, technology, and customer needs.
Human Resources Representative
1 Year 11 Months- Served as a primary resource for employees regarding HR policies, workplace concerns, attendance, benefits, leave, and other employment-related questions.
- Managed and resolved employee issues while maintaining professionalism, confidentiality, and compliance with company policies.
- Resolved employee issues while ensuring professionalism, confidentiality, and compliance with company policies.
- Collaborated with operations leadership to address employee relations concerns and align workforce support with business needs.
- Provided coaching and guidance to employees and leaders to promote a positive, respectful, and productive work environment.
- Assisted with onboarding and orientation processes for new employees, helping ensure a positive transition into the workplace.
- Monitored attendance and employee-related processes and worked with leadership to address issues appropriately.
- Identified workplace concerns and worked with leadership to develop and implement effective solutions.
- Managed multiple priorities in a fast-paced environment while meeting deadlines and maintaining accuracy.
Education
High School Diploma
Skills
Technology: Microsoft Word
Excel
Outlook
Teams
HRIS systems
scheduling software
CRM systems
Professional Strengths: Leadership
Communication
Organization
Confidentiality
Adaptability
Multitasking
Dispute management
Teamwork
Care coordination
Documentation
Caregiver training
Organizational skills
HIPAA guidelines
Conflict resolution
Verbal and written communication
HIPAA compliance
Team collaboration
Time management
Multitasking and organization
Client management
Scheduling accuracy
Staff scheduling
Languages
English
Full Professional
Timeline
Scheduling Care Coordinator
IN-HOME HEALTHCARE SERVICES
04.2025 - CurrentRead More
Area Manager
AMAZON FULFILLMENT CENTER
10.2020 - 04.2025Read More
Customer Service Representative
SYKES
06.2016 - 02.2020Read More
Human Resources Representative
Target
05.2014 - 04.2016Read More
Lee Central High School
High School Diploma
Read More