Summary
Overview
Work History
Education
Skills
Timeline
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Cyerra Thompson

Cyerra Thompson

Tulsa,OK

Summary

Resourceful, known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of computer software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.

Overview

2
2
years of professional experience

Work History

Dispatcher

Morgan Towing & Recovery
Tulsa, OK
09.2023 - 07.2024
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Received and dispatched calls for emergency services.
  • Resolved customer complaints related to service issues or delays.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Updated records of driver locations, delays, and cancellations.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Investigated and resolved customer and vendor issues to retain business.
  • Answered customer requests with information about product availability, shipping information and status updates.

Line Cook

Olive Garden
Broken Arrow, OK
01.2022 - 07.2023
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Cooked multiple orders simultaneously during busy periods.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Grilled and deep fried various foods from meats to potatoes.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Kept stations stocked and ready for use to maximize productivity.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Executed proper techniques when preparing menu item ingredients.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.

About

Me
  • Hard worker
  • I love kids,/ being around them
  • I love to write, sing, and keep myself busy.
  • Willing to learn or relearn anything I don't have great knowledge about
  • Fast Learner
  • Detail Oriented
  • I don't know how to properly postage and address envelopes but Im willing to learn

Education

High School Diploma -

Broken Arrow High School
Broken Arrow, OK
05-2023

High School Diploma -

Tulsa Technology Center - Lemley
Tulsa, OK
05-2023

Skills

  • Schedule Management
  • Stress Tolerance
  • Improving operations
  • Updating logs
  • Database updates
  • Data Entry
  • Work Order Management
  • Service planning
  • Customer Relations
  • Conflict Management
  • Typing
  • Know a little about Microsoft and Excel used while I was at Tulsa Tech for 2 year but Im willing to learn more

Timeline

Dispatcher

Morgan Towing & Recovery
09.2023 - 07.2024

Line Cook

Olive Garden
01.2022 - 07.2023

About

Me

High School Diploma -

Broken Arrow High School

High School Diploma -

Tulsa Technology Center - Lemley

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Cyerra Thompson