Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CYLAH CONEY

Orlando,FL

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

POLK DOCS LLC
Winter Haven, Florida
01.2023 - Current
  • Assisted customers with inquiries and product information efficiently.
  • Resolved complaints by actively listening and providing effective solutions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Process Server

Self-employeed
Winter Haven, Florida
01.2021 - 06.2025
  • Managed time efficiently to meet tight deadlines for document delivery.
  • Provided superior customer service and remained professional in escalation cases.
  • Researched schedules, social media and personal records to locate defendants.
  • Recorded time and place of delivery of each court order.
  • Organized and tracked service attempts, as well as other process serving activities.

Front End Associate

Walmart
Auburndale, Florida
10.2019 - 12.2020
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Resolved customer complaints effectively to maintain satisfaction levels.
  • Processed customer transactions and provided excellent customer service.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Education

High School Diploma -

Discovery
Lake Alfred, FL
05-2020

Skills

  • Customer support
  • Complaint resolution
  • Document delivery
  • Conflict resolution
  • Transaction processing
  • Problem solving
  • Attention to detail
  • Customer relations
  • De-escalation techniques
  • Inbound and outbound calling
  • Customer service
  • High-energy attitude
  • Problem-solving
  • Critical thinking

References

Jude, Charles, Truck Driver, Charlesj0107@gmail.com, (863) 292-5386, 1415 Da Vinci Way

Timeline

Customer Service Representative

POLK DOCS LLC
01.2023 - Current

Process Server

Self-employeed
01.2021 - 06.2025

Front End Associate

Walmart
10.2019 - 12.2020

High School Diploma -

Discovery

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