Cyndi Barnes
Cantonment,FL
Summary
Proven Loss Prevention Specialist with a track record of reducing overdue balances and enhancing customer account management at Navy Federal Credit Union. Skilled in employing loss prevention strategies and effective communication to negotiate repayment plans and minimize receivables. Excels in time management and problem-solving, ensuring high productivity and exceptional service.
Overview
6
6
years of professional experience
Work History
Loss Prevention Specialist II
Members First Credit Union Of Florida
03.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Maintained accurate records of customer accounts, payments and payment plans.
Delinquency Control Counselor
Navy Federal Credit Union
11.2018 - 03.2022
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Collected on delinquent accounts to reduce overdue balances.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Education
High School Diploma -
Tate High School
Cantonment, FLSkills
- Loss prevention strategies
- Time management abilities
- Multitasking
- Effective Communication
- Problem-solving abilities
- Active Listening
- Decision-Making
Timeline
Loss Prevention Specialist II
Members First Credit Union Of Florida
03.2022 - Current
Delinquency Control Counselor
Navy Federal Credit Union
11.2018 - 03.2022
High School Diploma -
Tate High School
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