Cyndi Calkins
Summary
Welcoming, friendly professional with 15 years of customer service experience in assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, completing tasks and developing relationships. Dedicated to creating a healthier lifestyle and community.
Overview
13
13
years of professional experience
Work History
Sandwich Artist
Williams Sub Shop
05.2011 - Current
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Greeted guests, promoted specials, and took orders.
- Restocked and rotated stock to mitigate stock loss.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Addressed customer needs and made product recommendations to increase sales.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Cashier
Publix
01.2016 - 05.2018
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Participated in ongoing training and development opportunities to stay current with industry trends and best practices.
- Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
CNA
Lexington Health And Rehab
06.2014 - 12.2015
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Associate of Arts - General Studies
St. Petersburg College
St. Petersburg, FL2023
High School Diploma -
Boca Ciega High School
Gulfport, FL06.2014
Skills
- Customer Transactions
- Attention to Detail
- Dependable and Honest
- Cash Drawer Management
- Quality control measures
- Professionalism and Courtesy
- Excellent Communication
- Compassionate
- Patient Care Quality
- Customer Service
Timeline
Cashier
Publix
01.2016 - 05.2018
CNA
Lexington Health And Rehab
06.2014 - 12.2015
Sandwich Artist
Williams Sub Shop
05.2011 - Current
Associate of Arts - General Studies
St. Petersburg College
High School Diploma -
Boca Ciega High School