Cynthia Dietterick
Shickshinny,PA
Summary
Dynamic professional with extensive experience at BNH LLC, excelling in data entry and document management. Proven ability to enhance customer communication and maintain confidentiality. Recognized for multitasking and supporting team collaboration, ensuring efficient office operations and high-quality service delivery. Committed to fostering a positive workplace atmosphere and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Business Office Assistant
BNH LLC (Bonham Nursing & Rehabilitation Center)
477 Bonnieville Road, Stillwater, PA 178788
08.2023 - Current
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Check benefits and eligibility new resident referrals.
- Input new admission information.
- Fax new admission paperwork to pharmacy and Geisinger billing.
- Check current status on all claims billed.
- Do adjust and correction claims as necessary.
- Send all co insurance claims to secondary insurances if not on auto crossover.
- Email Geisinger Labs daily for all skilled residents.
- Write up and input into the computer all ancillary charges for each month.
- Fax all skilled status's to ancillary providers as needed for billing accuracy.
- Call hospitals to confirm status hospital stay dates(3 day stay)before billing is done.
- Submitted billing for resident's Insurances, primary and secondary.
- Maintained up-to-date employee records in compliance with legal requirements, ensuring accuracy and accessibility for authorized personnel.
- Attend "Stand Up" meeting each day to update and confirm census information.
Receptionist
BNH LLC (Bonham Nursing & Rehabilitation Center)
477 Bonnieville Road, Stillwater, PA 17878
02.2016 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance and promptly addressing their needs.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors,
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new employees and securing new hire paperwork completion.
- Supported company correspondence by drafting and distributing memos and emails.
Laundry Assistant
BNH LLC (Bonham Nursing and Rehabilitation Center)
477 Bonnieville Road, Stillwater, PA, 17878
12.2014 - 02.2016
- Contributed to a positive workplace atmosphere through effective communication with coworkers and management staff alike.
- Coordinated pickups and deliveries of laundry items as needed, ensuring punctuality every step of the way.
- Operated various types of laundry equipment, including washers, dryers and laundry liquid despenses to ensure optimal results for each load.
- Safeguarded customers'' belongings with diligent handling practices during the laundering process.
- Provided exceptional service under high-pressure situations when faced with tight deadlines or unexpected volume increases during peak periods.
- Supported customer inquiries by providing knowledgeable guidance about best practices for garment care based on fabric type or specific concerns they may have had about their items being cleaned properly.
- Improved customer satisfaction with prompt and courteous assistance when processing drop-off and pick-up orders.
- Assisted in training new employees on proper use of machinery, company policies, and safety procedures.
- Ensured consistent quality control by inspecting all laundered items for cleanliness and damage before returning them to customers.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
Order Fulfillment Associate
International Greetings USA
Berwick, PA
05.2014 - 11.2014
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Ensured packages were properly labeled and loaded for transport.
Education
High School Diploma -
Burlington County Vocational Institute
Medford, NJ06-1995
Skills
- Data entry expertise
- Document management
- File organization
- Office management
- Multitasking
- Reliable and punctual
- Customer communication
- Confidentiality understanding
- Team collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPersonal development programs401k matchCareer advancementTimeline
Business Office Assistant
BNH LLC (Bonham Nursing & Rehabilitation Center)
08.2023 - Current
Receptionist
BNH LLC (Bonham Nursing & Rehabilitation Center)
02.2016 - 08.2023
Laundry Assistant
BNH LLC (Bonham Nursing and Rehabilitation Center)
12.2014 - 02.2016
Order Fulfillment Associate
International Greetings USA
05.2014 - 11.2014
High School Diploma -
Burlington County Vocational Institute