Cyniya’ Viator
New Orleans ,LA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Fogo De Chao. Proven ability to enhance guest satisfaction through effective communication and efficient multitasking. Skilled in managing reservations and optimizing service flow, contributing to a welcoming dining atmosphere. Committed to fostering positive guest experiences and team collaboration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
Fogo De Chao
New Orleans
04.2025 - Current
- Greeted and seated guests in a timely manner, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and enhancing guest satisfaction.
- Coordinated with kitchen and waitstaff to streamline service flow during peak hours.
- Assisted in training new hosts on customer service standards and operational procedures.
- Provided menu information and answered guest inquiries, contributing to informed dining choices.
- Handled guest complaints efficiently, ensuring resolution aligned with restaurant policies and standards.
- Answered customer questions about hours, seating, and menu information.
Secretary's Assistant
The Mayor Internship at The Criminal Court
New Orleans, LA
06.2025 - 07.2025
- Managed scheduling and calendar coordination for multiple executives, ensuring efficient time management.
- Assisted in preparing reports and documentation, maintaining accuracy and attention to detail.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Facilitated communication between departments, promoting collaboration and timely information sharing.
- Coordinated travel arrangements, optimizing logistics for cost-effectiveness and convenience.
- Provided customer service support by addressing inquiries promptly, enhancing overall satisfaction levels.
Hostess
Rock N Sake New Orleans
New Orleans, LA
02.2025 - 03.2025
- Welcomed and seated guests, ensuring optimal table arrangements for efficient service flow.
- Managed reservation system, confirming bookings and adjusting seating plans based on guest needs.
- Collaborated with waitstaff to communicate guest preferences and special requests effectively.
- Monitored dining area to maintain cleanliness and ambiance, enhancing overall guest experience.
- Assisted in training new host staff on procedures and customer service standards.
- Supported management in executing special events by coordinating seating and logistics.
- Contributed to team meetings by providing feedback on service improvements and guest satisfaction trends.
Sales Associate
Hibbets Sports
New Orleans, LA
09.2024 - 01.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays, ensuring merchandising standards met and inventory organized.
- Processed transactions accurately, contributing to efficient checkout operations.
- Collaborated with team members to achieve sales goals and improve service quality.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, promoting customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Secretary
The Mayor Internship at The Civil Court
New Orleans, LA
06.2024 - 07.2024
- Facilitated administrative tasks to maintain seamless office operations.
- Managed scheduling and appointment coordination for executives, optimizing time management.
- Prepared meeting materials and documentation, enhancing communication effectiveness within the team.
- Maintained filing systems and records organization, supporting data accessibility and retrieval.
- Responded to inquiries via phone and email, providing timely information to clients and staff.
- Supported inventory management by tracking supplies and placing orders as needed.
- Assisted in document preparation, contributing to accurate reporting and compliance adherence.
Education
Livingston Collegiate Academy
New Orleans, LA05.2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
- Payment processing
- Hospitality service expertise
- Efficient collaboration
Certification
•CPR certification
Timeline
Secretary's Assistant
The Mayor Internship at The Criminal Court
06.2025 - 07.2025
Hostess
Fogo De Chao
04.2025 - Current
Hostess
Rock N Sake New Orleans
02.2025 - 03.2025
Sales Associate
Hibbets Sports
09.2024 - 01.2025
Secretary
The Mayor Internship at The Civil Court
06.2024 - 07.2024
Livingston Collegiate Academy