Cynphani Smith
Brooklyn,NY
Summary
Dynamic customer service professional with extensive experience at Duane Reade Pharmacy, excelling in problem resolution and team collaboration. Recognized for enhancing customer satisfaction through empathetic interactions and efficient order processing. Proven ability to maintain high product knowledge and foster loyalty, contributing to a positive shopping experience.
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in future roles.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Duane Reade Pharmacy
New York, NY
05.2025 - 08.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Increased team productivity with effective communication and coordination of tasks.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Usher
AMC Theatres
New York, NY
05.2025 - 07.2025
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
Floor Staff
Regal Cinemas
New York, NY
02.2025 - 05.2025
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
Style Consultant
Target
Brooklyn, NY
11.2024 - 01.2025
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
Cashier
Burlington
Brooklyn, NY
10.2023 - 07.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Skills
- Customer service
- Problem resolution
- Team collaboration
- Stock replenishment
- POS system operation
- Order and refund processing
Timeline
Customer Service Associate
Duane Reade Pharmacy
05.2025 - 08.2025
Usher
AMC Theatres
05.2025 - 07.2025
Floor Staff
Regal Cinemas
02.2025 - 05.2025
Style Consultant
Target
11.2024 - 01.2025
Cashier
Burlington
10.2023 - 07.2024