Cynthia Acosta Torres
12668 Galaxy St,CA
Summary
Dynamic professional with a proven track record at Tel-Us Call Center, excelling in customer support and call management. Demonstrated empathy and patience while achieving high customer satisfaction. Skilled in data entry and desition making to transfer calls, I effectively enhanced client relationships and streamlined operations, ensuring efficient service delivery and proactive communication.
Overview
16
16
years of professional experience
Work History
Phone Operator
Tel-Us Call Center
5757 W Century Blvd #120, Los Angeles, CA 90045
11.2024 - Current
- Managed high volume of inbound calls, ensuring prompt and courteous service.
- Utilized call center software to systematically record customer inquiries and facilitate effective resolution management.
- Achieved high customer satisfaction by efficiently managing order placements and status inquiries. Enhanced customer experience through proactive communication regarding order updates. Delivered timely support to address customer needs and concerns.
- Maintained accurate records of call interactions for quality assurance purposes.
- Managed customer communications by accurately recording messages and connecting callers as instructed.
Owner
Deals With Cynthia
Ensenada
01.2010 - 08.2025
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Managed financial operations, ensuring accurate budgeting and expense tracking.
- Oversaw supply chain logistics, optimizing vendor relationships and inventory management.
- Led customer service improvements, fostering long-term client relationships through feedback integration.
Education
Carson High School
Carson, CASkills
- Data entry
- Telephone etiquette
- Empathy and patience
- Appointment scheduling
- Social perceptiveness
- Emergency response
- Administrative tasks
- Office administration
- Information assistance
- Call distribution & handling
- Language proficiency
- Interpreting support
- Excellent phone demeanor
- Typing skills
- Computer skills
- Front desk management
- Client service
- Customer support
- Message logging
Languages
Spanish
Timeline
Phone Operator
Tel-Us Call Center
11.2024 - Current
Owner
Deals With Cynthia
01.2010 - 08.2025
Carson High School