Cynthia Zamorano
Russellville,AL
Summary
Customer service professionals dedicated to enhancing operational efficiency. Skilled in conflict resolution and effective communication, thriving in fast-paced situations. Known for fostering positive customer experiences and managing time efficiently. Eager to tackle new challenges and responsibilities in a rewarding role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
Florence, AL
07.2024 - 07.2025
- Greet and help customers at the front of the store, providing helpful and prompt support.
- Manage cash and credit transactions with accuracy, speed, and trustworthiness.
- Handle multiple responsibilities during peak hours, front-end tasks, customer questions, and photos service.
- Maintain store presentation by organizing shelves, straightening merchandise, and supporting stockings needs.
- Took initiative to complete other tasks and help team members whenever needed.
Seasonal Customer Service Associate
TjMaxx
Florence, AL
10.2023 - 12.2023
- Delivered friendly, efficient customer service and always reinforced a positive customer experience.
- Educated customers about store services, including credit programs, to support operational goals.
- Organized merchandise, kept clean work areas, and ensured safe shopping conditions.
Sales Associate
Cricket Reemo Wireless
04.2021 - 05.2021
- Worked closely with customers to better understand needs and guide them to the best products and plans.
- Helped customers both in person and by phone, demonstrating communication flexibility.
- Used open-ended questions and active listening skills to perform customer satisfaction and increase product sales.
Education
Associate of Science - Radiologic Technologist
Northwest Shoals Community College
Muscle Shoals, AL11.2025
High School Diploma -
Tharptown High School
Russellville01.2022
Skills
- Bilingual: English and Spanish
- Time management
- Point of sale systems
- Phone etiquette
- Order fulfillment
- Stock replenishment
- Team collaboration
- Customer service
Certification
Basic Life Support (BLS), 06/14/25, 06/30/27
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
Walgreens
07.2024 - 07.2025
Seasonal Customer Service Associate
TjMaxx
10.2023 - 12.2023
Sales Associate
Cricket Reemo Wireless
04.2021 - 05.2021
Associate of Science - Radiologic Technologist
Northwest Shoals Community College
High School Diploma -
Tharptown High School