Winy Skarlett Valenzuela Rojas
Metuchen,NJ
Summary
Motivated, hardworking, and reliable professional seeking a part-time evening position where I can support patients and staff while contributing to a positive and efficient environment. .
Overview
5
5
years of professional experience
Work History
Customer Service Associate
JC RESTAURANTS LLC
Jersey City, NJ
04.2025 - Current
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Processed orders accurately and efficiently using point-of-sale systems.
- Assisted customers in English and Spanish, addressing inquiries and resolving issues to promote a positive service experience.
- Supported food preparation efforts while upholding high standards of cleanliness in work environment.
- Streamlined workflows to enhance productivity and effectiveness in a rapidly evolving workplace.
Customer Service Associate
PIE OH MY PIZZERIA
Jersey City, NJ
04.2021 - Current
- Directed high-volume customer interactions while consistently maintaining established service quality benchmarks.
- Worked with team members to enhance order processing workflows and minimize customer wait times.
- Facilitated efficient processing of customer transactions to enhance service delivery.
- Addressed customer inquiries and complaints with urgency to elevate satisfaction levels.
- Enhanced customer engagement and store performance through strategic promotion of special offers and rewards programs.
Server
JOSE TEJAS RESTAURANT
Iselin, NJ
12.2023 - 06.2024
- Delivered exceptional customer service in fast-paced restaurant environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Trained and mentored new staff on service protocols and menu knowledge.
- Collaborated with kitchen staff to coordinate smooth order flow during peak hours.
Kitchen Helper
PASTRY LU
Metuchen, NJ
01.2023 - 03.2023
- Assisted in food preparation, ensuring high standards of cleanliness and organization.
- Maintained kitchen equipment, performing regular cleaning and basic maintenance tasks.
- Supported chefs by efficiently assembling ingredients for pastry production.
- Collaborated with team members to streamline workflow and improve service speed.
Server
MARIACHI RESTAURANT
Metuchen, NJ
12.2022 - 03.2023
- Implemented upselling techniques, enhancing guest dining experience and increasing sales.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Monitored dining area cleanliness and organization, adhering to health standards.
- Assisted in inventory management, tracking supplies to ensure optimal stock levels.
Kitchen Helper
AMBOY BAGEL
Edison, NJ
11.2021 - 01.2022
- Trained new staff on kitchen protocols and safety procedures to enhance team performance.
- Implemented inventory tracking system to reduce waste and optimize ingredient usage.
- Oversaw daily operations during peak hours, ensuring timely delivery of products to customers.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
Education
Bachelor's Degree of Education - Education
Universidad Surcolombiana
Neiva, Huila - Colombia04-2018
Skills
- Customer Service
- Bilingual (Spanish and English)
- Effective communication
- Food safety management
- Collaborative teamwork
- Consistent reliability
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Associate
JC RESTAURANTS LLC
04.2025 - Current
Server
JOSE TEJAS RESTAURANT
12.2023 - 06.2024
Kitchen Helper
PASTRY LU
01.2023 - 03.2023
Server
MARIACHI RESTAURANT
12.2022 - 03.2023
Kitchen Helper
AMBOY BAGEL
11.2021 - 01.2022
Customer Service Associate
PIE OH MY PIZZERIA
04.2021 - Current
Bachelor's Degree of Education - Education
Universidad Surcolombiana