CYNTHIA BROWN
McDonough,GA
Summary
Training professional committed to delivering impactful learning experiences and fostering culture of continuous improvement. Extensive experience in designing and executing training programs that align with organizational goals. Known for strong collaboration abilities and results-driven approach, adapting to evolving business needs with ease. Proficient in curriculum development and team leadership, highly valued for reliability and flexibility.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Training and Education
SouthSide, REALTORS®
05.2020 - Current
- Promoted a supportive environment that fostered collaboration, creative problem-solving, and a shared commitment to professional excellence among all team members.
- Developed customized training materials for various subjects, improving overall productivity.
- Streamlined onboarding processes for new hires, ensuring a smooth integration into the company culture.
- Continuously updated knowledge of industry trends and best practices in adult learning theory, incorporating new methodologies into existing programs as needed.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Trained Real Estate Agents through demonstrations, meetings, conferences, and workshops.
Managing Real Estate Broker
Coldwell Banker Bullard Realty
05.1999 - 11.2019
- 20 Years with Coldwell Banker Bullard Realty
- 7 Years as Managing Broker
- Streamlined communication channels between team members using technology tools for improved coordination during transactions execution.
- Monitored local real estate trends, adjusting sales tactics accordingly for continued success in a competitive market.
- Handled complex real estate transactions with professionalism, resolving disputes amicably to maintain positive working relationships among all parties involved.
- Developed a strong network of real estate professionals through consistent relationship-building efforts.
- 3 Years in Corporate REO Sales
- New Agent Development and Training Coordinator
- Provided expert advice on property investments, enabling clients to make well-informed decisions about their portfolios.
- Mentored new Agents through hands-on training programs focused on industry best practices and ethical standards compliance.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Managed high-performing teams, providing guidance and mentorship to achieve sales targets consistently.
- Cultivated culture of continuous improvement, encouraging staff to pursue professional development and stay abreast of industry trends.
- Directed training programs and development paths for managers and supervisors.
- Managed all levels of Real Estate Agents through coaching, training, and performance improvement actions.
- Increased Agent retention through consistent follow-up and ongoing communication, addressing concerns promptly and providing valuable industry insights.
- Maintained strong relationships with clients by providing regular updates on market trends and offering expert advice on real estate investments.
- Mentored Real Estate Agents, sharing knowledge of successful sales techniques and fostering professional growth within the team.
- Collaborated with attorneys, mortgage lenders, home inspectors, and other professionals involved in real estate transactions to ensure successful outcomes for clients'' needs.
Education
Real Estate Instructor - Real Estate Education
GA Institute of Real Estate
Atlanta, GA04-2017
Real Estate Broker - Real Estate
Barney Fletcher of Real Estate
Marietta, GA04-2013
Licensed Real Estate Agent - Real Estate
GA MLS Real Estate School
Morrow, GA05-1999
Skills
- Leadership Development
- Coaching
- Performance Evaluation
- Curriculum Design
- Adult Learning Theory
- Employee Engagement
- Teamwork and Collaboration
- Strategic Thinker and Decision Maker
- New Hire On-Boarding and Training
- Team building
- Group Trainings
- Coaching and Mentoring
Awards
- #1 Individual MSAR Sales Agent, with over 12 Million Volume, 12/01/11
- #1 Coldwell Banker Sales Associate, in the State of Georgia, 12/01/10
- Top 250 Real Estate Agents in the US, for Transactions, 12/01/12
- MSAR Managing Broker of the Year, 2014
- MSAR Admin of the Year 2022
Credentials and Memberships
- Metro South Association of Realtors
- Georgia Association of Realtors
- National Association of Realtors
- Member of Georgia Real Estate Education Association
Accomplishments
- Established Real Estate School 2023
- Developed multiple advanced training courses for Real Estate Agents including Continuing Education, Post License and Pre License Courses.
- 2025 Women's Council of Realtors - 1st Vice President
- 2024 Metro South Associations of Realtors - President
- 2023 Metro South Associations of Realtors - President Elect
Certification
- C2EX Designation
- Accredited Buyer's Representative (ABR) - Real Estate Buyer's Agent Council (REBAC).
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- At Home With Diversity® Certificate (AHWD) - National Association of Realtors.
Timeline
Director of Training and Education
SouthSide, REALTORS®
05.2020 - Current
Managing Real Estate Broker
Coldwell Banker Bullard Realty
05.1999 - 11.2019
- C2EX Designation
- Accredited Buyer's Representative (ABR) - Real Estate Buyer's Agent Council (REBAC).
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- At Home With Diversity® Certificate (AHWD) - National Association of Realtors.
Real Estate Instructor - Real Estate Education
GA Institute of Real Estate
Real Estate Broker - Real Estate
Barney Fletcher of Real Estate
Licensed Real Estate Agent - Real Estate
GA MLS Real Estate School
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