Cynthia Bryant
Rockford,IL
Summary
Dynamic leader with extensive experience at Misericordia Home, excelling in facility management and strategic planning. Proven track record in enhancing service quality and operational efficiency through effective communication and team collaboration. Committed to fostering independence and dignity for individuals with disabilities while ensuring compliance with regulatory standards.
Overview
15
15
years of professional experience
Work History
Director of Residential Services
Misericordia Home
Chicago, IL
08.2023 - 05.2024
- Provide strategic leadership for residential operations, fostering a culture of accountability, engagement, and service excellence.
- Develop and mentor multidisciplinary teams through structured coaching, training initiatives, and succession planning to drive high performance.
- Establish measurable performance standards, conduct evaluations, and lead continuous quality improvement efforts.
- Ensure delivery of person-centered care that prioritizes resident health, safety, dignity, and overall quality of life.
- Serve as senior liaison for residents and families, resolving complex concerns with professionalism and empathy.
- Oversee active treatment programming and vocational initiatives designed to promote independence, skill development, and meaningful daily engagement.
- Maintain full compliance with federal, state, and local regulatory standards, accreditation requirements, and organizational policies.
- Direct budget development and oversight, resource allocation, facility operations, and environmental safety to ensure operational efficiency and fiscal responsibility.
- Analyze operational data and quality metrics to identify trends, mitigate risk, and implement strategic improvements.
- Collaborate with executive leadership and cross-functional departments to align residential services with organizational mission and long-term objectives.
- Lead crisis management and provide on-call executive support to ensure continuity of care and operational stability.
QIDP
Misericordia Home
Chicago, IL
11.2013 - 08.2023
- Develop and implement person-centered Individual Service Plans (ISPs) to address the unique strengths, needs, and goals of individuals with developmental disabilities.
- Coordinate interdisciplinary services and oversee program implementation to promote personal growth, independence, and community integration.
- Monitor and evaluate program effectiveness, modifying interventions and supports to ensure optimal outcomes.
- Assess, document, and review service delivery to ensure compliance with regulatory standards and quality assurance requirements.
- Serve as liaison among residents, families, guardians, and interdisciplinary team members to address concerns and enhance care coordination.
- Lead certification surveys, licensure inspections, and internal audits to maintain adherence to state and federal regulations.
- Supervise direct support staff to ensure timely, appropriate, and person-centered responses to individual needs.
- Conduct staff training, performance evaluations, and ongoing coaching to strengthen competency, engagement, and service quality.
- Facilitate in-service education and implement positive behavioral support strategies to improve resident outcomes.
- Oversee facility operations to ensure compliance with safety, health, and environmental standards.
- Utilize quantitative and qualitative data to measure resident progress, identify trends, and drive continuous quality improvement initiatives.
- Implement process improvements to enhance operational efficiency and elevate overall quality of care.
DSP
Misericordia Home
Chicago, IL
01.2011 - 11.2013
- Supported daily activities for individuals with disabilities, enhancing quality of life and independence.
- Assisted in implementing individual care plans, ensuring personalized support and attention to needs.
- Collaborated with interdisciplinary teams to develop and adjust program strategies for optimal care.
- Monitored client progress, documenting changes and reporting concerns to appropriate staff members.
- Facilitated recreational and social activities, promoting engagement and community integration for residents.
- Trained new staff on operational procedures and safety protocols, fostering a cohesive team environment.
- Advocated for client rights and needs, ensuring respectful treatment within the home environment.
- Implemented best practices in caregiving techniques, contributing to improved resident satisfaction scores.
- Live in staff at one of the Cila Homes.
DSP
Milestone
Chicago, IL
09.2009 - 01.2010
- Assisted residents with daily living activities (ADLs), including personal hygiene, mobility, and meal preparation, while promoting independence and dignity.
- Provided overnight supervision and one-on-one support to ensure safety and well-being, including monitoring physical and mental health conditions.
- Maintained clean and organized living spaces to create a comfortable and safe environment for residents.
Education
Associate of Arts -
Rock Valley College
Rockford, IL2019
Bachelor of Science - Psychology
Roosevelt University
Chicago, IL05.2013
Skills
- Facility management
- Client assessment
- Emergency preparedness
- Teamwork and collaboration
- Effective communication
- Adaptability and flexibility
- Strategic planning
Timeline
Director of Residential Services
Misericordia Home
08.2023 - 05.2024
QIDP
Misericordia Home
11.2013 - 08.2023
DSP
Misericordia Home
01.2011 - 11.2013
DSP
Milestone
09.2009 - 01.2010
Associate of Arts -
Rock Valley College
Bachelor of Science - Psychology
Roosevelt University