Cynthia C. Brutton
Marietta,GA
Summary
Top-performing, highly motivated, and results-oriented Claims Representative with over two decades of progressive experience and an exceptionally strong track record of demonstrable success in adjusting property and casualty claims in multiple states. Strategic thinker with outstanding problem-solving skills as related to understanding and applying state laws and regulations applicable to property and casualty claims. Ability to interpret policies and contracts. Excellent communication and interpersonal skills to easily and effectively interact with individuals at all levels. Customer-service-oriented by maintaining and growing relationships internally/externally. Ability to work independently or in a team environment. Proven interviewing and negotiation skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Property Litigation Specialist II
CIS Claims Services
01.2024 - Current
- Successfully manages a workload of highly complex liability and fraud investigations, coverage questions and litigation claim files around $5 million.
- Handle first-party commercial/property claims from inception to closure
- Utilize a diary management system to ensure that all claims are handled timely.
- Draft/review and response to substantive pleadings, motions and discovery
- Establish and maintain proper indemnity and expense reserves.
- Develop and maintain external relationships with industry, to include Defense and Plaintiff’s Counsel, and engineering experts.
- Facilitated and lead round table meetings and pre-trial conferences.
- Calendaring trials and preparing and sending related communication.
- Analyzed legal documents to identify key issues and support case strategy.
- Coordinated discovery processes, ensuring compliance with deadlines and legal standards.
- Developed comprehensive case summaries to assist in litigation preparation and decision-making.
Senior Claims Examiner
FKS Insurance Services
08.2020 - 11.2023
- Handle litigated and non-litigated claims from inception to closure
- Investigate claims to determine coverage, liability and damages
- Negotiate and settle claims within authority
- Maintain organized claims files and assess reserves.
- Attend mediations and trials as required for cost effective litigation management.
- Reviewed and assessed complex insurance claims for accuracy and compliance with regulatory standards.
- Led cross-functional teams to streamline claims processing workflows, enhancing operational efficiency.
- Reduced claim resolution time by 25% conducting thorough investigations and timely decision making.
Auto, Fire Property Claims Representative
State Farm Insurance Company
09.2018 - 08.2020
- Utilize Xactimate pricing guidelines to negotiate pricing and scope of work
- Adjusted property and casualty claims in multiple states with primary concentration, Florida, Georgia, Texas, South Carolina, Louisiana and Alabama.
- Investigate, evaluate and settle Auto/Fire Property and Bodily Injury insurance claims
- Reviewed for any potential red flags to include ISO and NICB referrals.
- Managed the case from an initial evaluation through final order of dismissal
- Resolved complex customer inquiries, providing clear explanations and timely follow-ups.
Auto Claims Examiner (Total Loss Unit)
01.2017 - 08.2018
- Demonstrated excellent customer service skills with clients, supervisors, agents and team members
- Recognize the difference between total loss and repairable vehicles while considering hidden damages, open items, vehicle rentals and salvage value
- Collaborated with Special Investigations Unit.
- Utilize arbitration, appraisal and alternate dispute resolutions as needed
Workers Compensation Claims Examiner
ACS Affiliated Computer Services
01.2004 - 12.2016
- DCMWC Division (2008-2016) Administer Black Lung Disability Trust Fund claims.
- OWCP Division (2004-2008): Evaluate and manage Federal Workers compensation claims.
- Partner with employees, medical providers, and insurance carriers to ensure timely treatment and benefits
- Manage and investigate workers’ compensation claims from initial filing through closure
- Coordinate modified duty and return-to-work programs to minimize lost workdays
Education
Associate In Claims - Claims Management
The Institutes
06-2026
Associate of Arts Degree - General Studies
Tallahassee Community College
06.2009
Skills
- Daily Property Claims Handling
- Assessment
- Coverage Analysis & Policy Interpretation
- Xactimate Estimating Software
- Motivated Problem Solver
- Excellent communication skills
- Negotiation & Settlement Strategy
- Customer Service & Policy Holder Support
- Documentation & File Management
- Independent Worker
- Organization and time management skills
- Residential/Commercial Damage Assessment
- Client communication
- Litigation strategy
- Case analysis
- Case summaries
- Motions preparation
- Disposition records management
- Trial preparation
- Teamwork and collaboration
- Effective multitasking
- Legal research
- Microsoft office
Certification
- Property and Casualty Adjuster license in 23 states including Alabama, Florida, Georgia, Louisiana, and Texas.
- California Earthquake Certification
- Allstate Property Certification
- State Farm Auto & Property Assessment
Timeline
Property Litigation Specialist II
CIS Claims Services
01.2024 - Current
Senior Claims Examiner
FKS Insurance Services
08.2020 - 11.2023
Auto, Fire Property Claims Representative
State Farm Insurance Company
09.2018 - 08.2020
Auto Claims Examiner (Total Loss Unit)
01.2017 - 08.2018
Workers Compensation Claims Examiner
ACS Affiliated Computer Services
01.2004 - 12.2016
Associate of Arts Degree - General Studies
Tallahassee Community College
Associate In Claims - Claims Management
The Institutes
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