Cynthia Chavez
3215 E Ashcroft Ave # 127 Fresno,CA
Summary
Detail-oriented prosfessioal with 10 plus years in medical office setting. Supports company values and prioritizes tasks to meet consumer needs. Self-motivated, organized and professional team player. Dependable in serving diverse needs of patients through active communication and responsive engagement with healthcare services. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Fogg Remington Eyecare
07.2016 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Office Assistant
Tri-County Medical Transport
05.2015 - 07.2016
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
Sanger High School
Sanger, CA06.2002
Skills
- Document Filing
- Medical Insurance
- Fluent in Spanish
- Insurance Verification
- Scheduling Appointments
- Time Management
- Attention to Detail
- Critical Thinking
- Professionalism
- Organizational Skills
- Excellent Communication
- Caring and Empathetic
- Calm and Effective Under Pressure
- Customer Service
Timeline
Patient Service Representative
Fogg Remington Eyecare
07.2016 - Current
Office Assistant
Tri-County Medical Transport
05.2015 - 07.2016
High School Diploma -
Sanger High School
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