Cynthia Contreras
Whittier,CA
Summary
Dependable and versatile professional with experience in retail services, dental office support, and childcare. Skilled in customer service, communication, organization, and multitasking in fast paced environments. Experienced in assisting customers, supporting daily office operations, maintaining a clean and organized environment, and providing attentive care for children. A quick learner with a positive attitude, strong interpersonal skills, and a commitment to providing excellent service and creating a welcoming, safe, and supportive environment.
Overview
10
10
years of professional experience
Work History
Medical Receptionist/Insurance Verifier
Santa Rosa Dental Whittier
Whittier, California
06.2017 - 03.2018
- Scheduled appointments using dental practice management software to optimize workflow efficiency.
- Answered phone calls and addressed patient inquiries to deliver timely assistance.
- Welcomed patients upon arrival to create a friendly environment. upon arrival, fostering a welcoming atmosphere.
- Managed patient records, ensuring confidentiality and compliance with regulations.
- Coordinated with dental staff to enhance workflow and ensure effective communication.
- Provided clerical support by filing documents and managing office supplies inventory.
- Executed daily tasks through clear communication with physicians, nursing staff, technicians, and medical assistants, supporting overall operational effectiveness.
Childcare Provider
Self Employed Services
Whittier, California
08.2012 - 08.2017
- Developed engaging activities and educational programs to support child development.
- Supervised and cared for multiple children in home environment, ensuring their safety and well-being.
- Supported children's learning through homework assistance to reinforce learning objectives and enhance academic performance.
- Implemented behavior management strategies to encourage positive interactions.
- Coordinated schedules and routines to create structured activities that promote engagement and development.
- Maintained safe, clean environment during playtime and meals.
- Communicated effectively with parents regarding children's progress and needs.
- Researched and selected age-appropriate resources to enhance creativity.
Customer Service Representative/Department Coordinator
Tj Maxx Dept Store
Norwalk, California
01.2009 - 11.2011
- Handled customer inquiries and resolved issues effectively and promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Delivered exceptional customer service in a fast-paced retail environment.
- Engaged customers to enhance their shopping experience through personalized assistance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with team to ensure efficient store operations during peak hours.
- Assisted in training new team members on store policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Food Service Worker
Emanate Health Queen of the Valley Hospital
West Covina, California
02.2008 - 06.2009
- Prepared and served meals to patients, ensuring dietary requirements were met.
- Served meals to customers in a friendly and courteous manner.
- Addressed customer inquiries and concerns with professionalism, fostering positive dining experiences.
- Initiated positive customer experiences by greeting patrons as they entered the dining area.
- Trained new employees on food safety protocols and service procedures, enhancing team compliance and customer safety.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Executed diverse tasks in food service, including preparation and customer interaction.
- Maintained cleanliness and organization in kitchen and dining areas.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Set up, restocked and cleaned dining areas.
- Operated kitchen equipment safely while following health standards.
- Operated cash register to process cash, check, and credit card transactions.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Monitored inventory to keep adequate stock of food items and supplies.
- Monitored temperatures of prepared food and cold-storage areas.
- Coordinated with team to ensure timely service of food items, maintaining high customer satisfaction.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Organized take-out orders for customers who requested them.
- Maintained professional demeanor during interactions with customers and co-workers.
- Received food orders from individuals and explained offerings.
Education
Associate of Arts - Child Development
Cerritos College
Norwalk, CA12-2021
Skills
- Appointment scheduling and front desk support
- Filing, data entry, and record keeping
- Child supervision and safety
- Patience, compassion, and understanding
- Teamwork and collaboration
- Problem solving and adaptability
- Customer service and client relations
- Retail sales and customer assistance
- Organization and time management
- Reliability and professionalism
Timeline
Medical Receptionist/Insurance Verifier
Santa Rosa Dental Whittier
06.2017 - 03.2018
Childcare Provider
Self Employed Services
08.2012 - 08.2017
Customer Service Representative/Department Coordinator
Tj Maxx Dept Store
01.2009 - 11.2011
Food Service Worker
Emanate Health Queen of the Valley Hospital
02.2008 - 06.2009
Associate of Arts - Child Development
Cerritos College