Cynthia Cooper
Harrisburg,Oregon
Summary
I am a hard worker, on time, and willing to learn. I have worked with patients, customers and employees a wide spectrum. I try to always have a positive attitude and treat everyone with respect.
Overview
12
12
years of professional experience
Work History
Benefits Administrator
The Pape Group
Eugene, OR
02.2022 - Current
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
- Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
- Partnered with third-party vendors to resolve issues related to benefit plans and streamline administrative tasks.
- Maintained compliance with federal and state regulations by conducting regular audits of benefit programs.
Benefits Assistant
Avalon Health Care Group
Springfield, OR
06.2019 - 06.2020
- Answered phones
- Helped employees with Insurance Elections
- COBRA
- 1095's
- Auditing
- Entered 401k elections
- Open Enrollment
- Mailing out Benefit Mailers
Front Desk Receptionist/Medical Records
Nova Health
Junction City, OR
04.2017 - 06.2020
- Check in Patients
- Schedule Patients
- Scanned Paperwork into charts
- Answered Phones
- Sent faxes to other offices once the doctors signed their requests.
- Worked at different locations when short on staff
- Sanitized waiting rooms
- Sent Medical Records to other facilities that they requested.
- Sent records for Insurance Audits
- Responded to Subpoenas from Law Firms for Medical Records.
- Separated mail and delivered to the correct department.
Receptionist/Office Assistant
GUARANTY CHEVROLET
Junction City, OR
12.2014 - 04.2017
- Answered a Switch Board phone
- Greeted Guests
- Helped with Rental Cars being rented out or brought back
- Took payments for Rentals
- Looked over rentals when brought back for damages.
- Cleaned the Guest Area for waiting
- Checked the cars on the lot to make sure all the correct paperwork were in them so the dealership didn't get fined.
Education
Harrisburg High School
Harrisburg, ORSkills
Scheduling
Excel
WORD
Customer service
Data entry
Timeline
Benefits Administrator
The Pape Group
02.2022 - Current
Benefits Assistant
Avalon Health Care Group
06.2019 - 06.2020
Front Desk Receptionist/Medical Records
Nova Health
04.2017 - 06.2020
Receptionist/Office Assistant
GUARANTY CHEVROLET
12.2014 - 04.2017
Harrisburg High School